SCRUM MASTER / BUSINESS ANALYST

The SCRUM MASTER / BUSINESS ANALYST will be responsible for leading and facilitating Agile ceremonies, ensuring smooth delivery. They will collaborate closely with stakeholders and the development team, refining user stories, and maintaining the product backlog. This role involves driving process improvement, ensuring high-quality deliverables, and acting as a bridge between teams for effective communication and decision-making. Responsibilities

• Lead and facilitate Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives.
• Collaborate with product owners and cross-functional teams to refine user stories and define acceptance criteria.
• Maintain and prioritize the product backlog, ensuring a clear roadmap for development.
• Conduct business analysis activities, such as requirements gathering, process mapping, and documentation.
• Drive continuous process improvement through business process modeling and gap analysis.
• Ensure high-quality deliverables by participating in testing, UAT coordination, and validating business requirements.
• Utilize Agile tools like JIRA to track progress, risks, and dependencies effectively.
• Act as a liaison between stakeholders and the development team, fostering clear communication and timely decision-making.
• Mentor and guide team members on Agile practices and best practices.
• Stay updated with industry trends and best practices in Agile and business analysis.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certified Scrum Master (CSM) or equivalent Agile certification is preferred.
• 3-5 years of experience in a similar role, with a proven track record of leading Agile projects.
• Strong understanding of Agile methodologies, Scrum framework, and its practices.
• Excellent communication and collaboration skills, with the ability to build strong relationships.
• Experience in requirements gathering, stakeholder management, and process mapping.
• Proficiency in using Agile tools such as JIRA, Confluence, and other project management frameworks.
• Analytical mindset with the ability to conduct gap analysis and provide process optimization recommendations.
• Strong problem-solving skills and a proactive approach to identifying and mitigating risks.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.