Scrum Master-Agile Coach

Requisition Number: 2356658
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Optum is a global organization that leverages technology to improve health outcomes at scale. As a Release Train Engineer (RTE) / Agile Coach, you will play a critical role in driving program-level execution, agile transformation, and delivery governance across large, complex initiatives. This role ensures alignment between business and IT, enabling predictable and high-quality delivery.
Primary Responsibilities:

• Program Delivery and Execution
  • Lead end-to-end delivery orchestration across multiple Agile teams within a Release Train
  • Ensure predictable execution by managing timelines, dependencies, and delivery milestones across teams
  • Perform impact analysis for changes across systems, applications, and delivery plans
  • Identify, track, and mitigate risks, issues, and dependencies impacting program delivery
  • Drive release planning, execution, and governance across multiple concurrent initiatives
• Agile Coaching and Transformation
  • Act as a servant leader and Agile coach for teams and stakeholders, promoting Agile best practices
  • Facilitate and ensure adherence to Scrum ceremonies (PI Planning, Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
  • Drive continuous improvement through retrospectives, metrics, and feedback loops
  • Coach teams on scaling Agile (SAFe) principles and practices
• Stakeholder and Communication Management
  • Act as a central coordination point between Business, Product, Engineering, QA, and leadership teams
  • Ensure solid stakeholder alignment and communication across program increments
  • Provide clear reporting on program health, risks, and delivery status
  • Facilitate cross-team and cross-functional decision-making
• Rally and Agile Tooling Management (Must Have)
  • Manage and govern user stories, features, and backlog using Rally
  • Ensure proper user story lifecycle management including prioritization, refinement, and tracking
  • Track program metrics, sprint progress, and release readiness using Rally dashboards
  • Enable transparency across teams through effective use of Agile tools
• Coordination and Dependency Management
  • Coordinate across multiple Agile teams and value streams to manage interdependencies
  • Ensure smooth collaboration between business and IT teams for delivery execution
  • Facilitate ART-level meetings such as ART Sync, PI Planning, and program reviews
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Engineering / Computer Science or equivalent
• 8+ years of experience in Agile delivery, program management, or project management
• Solid hands-on experience as:
  • Release Train Engineer / Agile Coach / Scrum Master (Scaled environment)
  • Mandatory experience in:
  • Rally (Agile tool) - User story, backlog, sprint/release management
• Solid experience in:
  • Project management and program delivery governance
  • Stakeholder management across business and IT teams
  • Impact analysis and risk management
  • Coordinating large, distributed teams
• Proven experience working on large-scale enterprise systems / programs
• Deep understanding of:
  • Agile frameworks (Scrum, SAFe)
  • Scrum ceremonies and Agile lifecycle

Preferred Qualifications:

• SAFe (Scaled Agile Framework) certification (RTE / SA / SPC)
• Experience in healthcare payer systems / claims domain
• Exposure to tools like JIRA, ServiceNow, Azure DevOps
• Experience driving Agile transformation at enterprise scale

Key Skills Summary:

• Agile & SAFe Frameworks
• Release Train Engineering (RTE)
• Rally (User story & backlog management)
• Program / Project Management
• Stakeholder & Communication Management
• Impact Analysis & Risk Management
• Scrum Ceremonies & Agile Coaching
• Cross-team Coordination & Delivery Governance

Behavioral Expectations:

• Solid leadership without authority (influence-driven)
• Excellent communication and facilitation skills
• Ability to manage ambiguity and complex delivery landscapes
• Proactive, ownership-driven mindset with focus on delivery outcomes

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.