Provide L2/L3 application support for SAP SuccessFactors Recruiting and Onboarding: resolve incidents, manage change requests, perform configuration changes, support integrations, maintain documentation, participate in testing and release management, and contribute to future Smart Recruiting migration/implementation efforts.
SAP SuccessFactors Support Engineer
Role: SAP SuccessFactors Support Engineer (Recruiting & Onboarding)
Location: Offshore (Preferred: Hyderabad, India) / Nearshore (Romania, Poland)
Experience: 4–8+ years
Role Summary
We are seeking an SAP SuccessFactors professional to provide application support for an existing live SAP SuccessFactors environment, primarily covering Recruiting and Onboarding modules. The role will focus on ticket resolution, change requests, user support, and minor enhancements. The selected candidate may also have an opportunity to participate in a future migration/implementation project involving SAP SuccessFactors Smart Recruiting.
Key Responsibilities
- Provide L2/L3 support for SAP SuccessFactors Recruiting and Onboarding modules.
- Manage and resolve incidents, service requests, and change requests within agreed SLAs.
- Analyze, troubleshoot, and resolve application issues.
- Perform configuration changes and minor enhancements as required.
- Work closely with business users and HR stakeholders to understand support needs.
- Participate in testing, release management, and production support activities.
- Maintain documentation, knowledge articles, and support procedures.
- Support integration-related issues involving SuccessFactors modules.
- Contribute to future SAP SuccessFactors Smart Recruiting migration/implementation initiatives.
Must-Have Skills
- Hands-on experience supporting SAP SuccessFactors Recruiting and Onboarding modules.
- Experience in application support, ticket management, and production support environments.
- Strong understanding of SuccessFactors configuration and troubleshooting.
- Experience handling incidents, service requests, and change requests.
- Ability to work independently in a global support model.
- Strong communication and stakeholder management skills.
Good-to-Have Skills
- SAP SuccessFactors certification(s).
- Experience with SuccessFactors implementation projects.
- Experience in Smart Recruiters / SAP SuccessFactors Smart Recruiting.
- Knowledge of HR processes and talent acquisition workflows.
- Exposure to integrations between SuccessFactors and other HR systems.
Candidate Profile
- Comfortable working in a support-focused role rather than a pure greenfield implementation role.
- Open to supporting an existing production environment while contributing to future transformation initiatives.
- Strong customer-facing communication skills and ability to work with global stakeholders.
Screening Criteria
Must Have
- SuccessFactors Recruiting support experience.
- SuccessFactors Onboarding support experience.
- Incident/Change Request management.
- Production support/L2-L3 support background.
Preferred
- SuccessFactors certification.
- Smart Recruiting exposure.
- Previous implementation experience.
- HR domain knowledge.
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Design, build, and operate Atlassian’s foundational data platform, including Flink streaming ingestion and MPP query systems such as StarRocks. The role owns architecture, production reliability, performance, cost, data quality, observability, code reviews, complex problem resolution, cross-team initiatives, and mentoring. Candidates need strong distributed-systems and data-engineering expertise, coding skills in Java, Scala, or Python, cloud infrastructure experience, and operational experience with high-scale platforms.
Top Skills:
Apache DorisApache FlinkApache PinotSparkAWSGCPJavaPythonScalaStarrocksTrino
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Build full-stack software features, REST APIs, customer-facing React components, backend monitoring, CI/CD pipelines, content management integrations, and reliable services. The role requires collaboration with engineering, UX, and visual design teams, plus experience with JavaScript/TypeScript, Java, React, Node.js, cloud platforms, REST integrations, enterprise content management systems, and related server technologies.
Top Skills:
AWSCi/CdCSSDockerEnterprise Content Management SystemsEs6ExpressFreemarkerGitHTMLJavaJavaScriptNginxNode.jsNpmReactRest ApisRustSassTypescript
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Lead equipment engineering for assembly manufacturing to improve safety, quality, reliability, productivity and cost. Drive equipment strategy, lifecycle management, automation, Lean/Six Sigma improvements, and AI-enabled predictive maintenance and analytics. Build team capability, deploy Industry 4.0 solutions, and partner across functions to meet OEE, downtime, and productivity targets.
Top Skills:
AIApcCopilot TechnologiesData AnalyticsDigital TwinFdcGenerative AiIndustry 4.0Intelligent AutomationIotMachine LearningManufacturing IntelligenceMesPredictive MaintenanceSpcStatistical Process Control
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
