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- Responsible for creating e-Learning content using various applications that leverage videos, voiceovers, screenshots, images, explainer videos and other digital tools to deliver clear, concise and engaging training
- Responsible for developing templates and technical documents including informational communications, How-To guides, and SOPs
- Responsible for managing, updating mandatory and elective IT and digital security training programs in and outside of the LMS
- Work with subject matter experts (SMEs) to produce e-Learning for other business functions, team members, partners, and internal technical audiences.
- Build successful stakeholder relationships with other IT and business personnel by understanding training requirements
- Build trust through professional and transparent communications and advising on e-Learning features and best practices
- Create storyboards and outlines to review with stakeholders
- Revise content based on feedback, LMS data analytics, and SME input
- Seek opportunities to increase engagement by improving and continuously delivering quality content
- Collaborate with global teams to tailor content (as required) for regions and in additional languages.
- Responsible for contacting content provider/vendor for any purchased course content updates and/or corrections
- Maintain the IT training calendar and suggest e-learning and security topics that are timely and relevant
- Responsible for collaborating with the LMS administrator to ensure training is uploaded, tested and assigned to the right target groups on-time
- Monitor LMS data analytics to surface issues and opportunities
- Collaborate with the digital analytics team to ensure that LMS/training metrics and dashboards are up to date and accurate
- Deliver quarterly and year-end reports to the appropriate leader on IT/Digital Security course completion statistics including analysis of regional, functional and other trends
- Responsible for creating, updating and maintaining the Digital Security and Information Technology (knowledge base/training) content on SharePoint
- Identify and implement opportunities for process improvements in all touch points
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
