Job Description:
Key Accountabilities· Understand customers' processes and products and how they fit within the goals of the function or business unit to provide support when required for existing issues or to participate on the development of enhancements or new functionalities related to the SAP Investments area.
· Engage with the solution architect in the reviews and validation of the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.
· Perform quality review checks on project deliverables.
· Support and review the documentation of functional specifications.
· Support the implementation activities, troubleshooting system environmental issues and providing training as required.
· Perform impact analysis of application changes across various components, holding an end-to-end view of the system.
Business Accountabilities• Act as technical expert in a specific process or product area, conducting process reviews and initiating change in order to contribute to continuous improvement of services to internal customers.
• Provide specialist advice to address specific technical queries from internal clients and design/develop and deliver appropriate solutions, in line with organization’s policies and processes and regulatory requirements.
• Contribute to the delivery of assigned IT projects in own area of expertise for specific lines of business, collaborating with IT colleagues from across the wider function to agree an approach for project / program management.
• Look externally to research primary data sources, select relevant information, continually evaluate key themes in technology make recommendations to inform policy and/or product development in own area of IT.
• Identify existing IT assets for new opportunities where possible (e.g. re-use), research best practice and review and analyze detailed business models to support senior management in developing and improving IT processes and systems.
• Act within a number of complex processes and procedures and use in-depth knowledge to solve internal customer issues
• or escalate appropriately to manager, internal partners or external vendors.
• Supports system configuration and integration testing including the functionality, performance and fit to ensure original requirements are met.
• Assists in formulating and defining systems scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements, while under general supervision.
Performance Management Accountabilities
• Model behaviors that demonstrate commitment to corporate values.
• Provide input into performance management discussions of project team members.
• Coach and provide technical advice and counsel within and outside operating unit.
• Provide guidance and support for team members.
• Take action to manage own personal development and encourage others to do the same.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
