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Job Purpose:
As a member of the RMT (CRM) team, you will be responsible for implementing AI-driven solutions across EMEA and APJ, enhancing existing capabilities, and supporting rollouts to new business areas. Your role will involve collaborating with stakeholders to design, develop, and optimize AI-powered CRM solutions that drive efficiency and innovation. You will play a key part in ensuring seamless integration, continuous improvement, and scalability of AI solutions within the organization.
Responsibilities:
The main focus will be supporting new rollouts of the solution in different areas of business via customizing, new enhancements and developments
Gather requirements for development of API/Webservices
Develop UI screen and logics
Build AI driven solutions
Support automation and orchestration scenarios
Some tasks will also involve supporting the rollout implementation of the current solution / template to different countries in APJ region and EMEA
Provide support on the working hours of APJ for the SAP CRM systems which are used in multiple European countries and APJ region. The current solution has thousands of active users. This includes solving technical issues assigned to the CRM team and often involves the analysis of complex production issues which may traverse multiple systems in the highly integrated IT landscape
Support digital transformation projects with designing and building enhancements across the toolset that meet business requirements
Support rollouts of SAP CRM into new business areas and teams
Develop, test, and promote patches, fixes, and enhancements to the production environment as per the change control guidelines
Communicate effectively with the client to identify business needs, issues, and requirements, and evaluate business solutions as required
Code analysis and problem identification to accelerate developments
Knowledge transfer to trainers, subject matter experts, and other consultants
Provide occasional support outside of normal working hours for month-end, P1 issues, system maintenance, and Go-Lives
Deliverables as assigned by the stream lead
Knowledge Skills and Experience
Strong SAP CRM knowledge
4-6 years' experience
SAP CRM process and system configuration knowledge
Analytic skills for problem solving
Customer orientation behavior and good communication skills
Ability to work in an international environment and a team split across the world
Fluency in the English language
Additional Knowledge & Skills
Javascript knowledge and experience will be a plus
Python
Experience with Cloud technologies (like Azure), processes and security protocols
Automation and orchestration experience is a plus
Experience with AI solutions
Key Skills
Azure Machine Learning Studio, Cloud Technology, Customer Relationship Management (CRM), Customer Relationship Management (CRM) System, JavaScript, Microsoft Azure, Microsoft Azure Batch Artificial Intelligence (AI), Python (Programming Language), SAP ABAP (Advanced Business Application Programming), SAP CRM, SAP CRM FunctionalWhat’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
