Salesforce QA Lead

Posted 21 Days Ago
Be an Early Applicant
2 Locations
Mid level
Food • Software • Hospitality
PAR Tech offers a complete suite of front- and back-office products to serve the enterprise needs of restaurants.
The Role
The Salesforce QA Lead at PAR Technology is responsible for ensuring that solutions meet the needs of stakeholders by mentoring QA engineers, reviewing test plans, identifying defects, and contributing to successful solution launches. This role requires experience in Salesforce CRM systems, Agile/Scrum methodologies, and strong communication skills.
Summary Generated by Built In

Hi there! Have you noticed that the restaurant industry is changing?

We are PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals, and moments they love.

At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail industries by ensuring that our products—from point of sale systems to loyalty programs, digital ordering, restaurant operations solutions, payment services, and hardware—work "better together." This unified approach, fueled by over 40 years of experience, amplifies our ambition to not just meet but exceed the evolving needs of our global clientele. By optimizing integrations into all leading restaurant solutions, we're not just creating technology; we're crafting a future where operations are streamlined, experiences are enhanced, and every interaction is an opportunity for growth.


The Salesforce QA lead is a critical member of the team who will help to ensure that a solution is fit for the needs of our stakeholders. The QA Lead will work closely with the entire project team to review the overall requirements, mentor QA engineers, review test plans/cases, identify defects and push them to resolution, and contribute to the successful launch of resulting solutions. 

Skills We Need to See

  • Provide guidance and mentorship to QA engineers within the team
  • Participate in the hiring process and team building
  • Create detailed and comprehensive test strategies
  • Review test plans created by QA engineers
  • Oversee design of test processes and procedures to ensure an end-to-end regression test suite including System Integration Testing to reduce repetitive manual testing 
  • Turn high-level requirements into test scenarios through the user story refinement process
  • We are an Agile/Scrum shop, so experience with test management tools(Azure Dev Ops Test plan/Jira Test plugin) are important
  • Must be able to demo appropriate testing actions to team members and stakeholders
  • Identify training needs to facilitate the professional development of QA engineers
  • Ensure that QA processes, methodologies, and best practices are documented and accessible


What We are Looking For

  • A bachelor’s degree in a business or technology related major and relevant Salesforce certification, but we’re flexible depending on your experience 
  • Experience working with Sales Force CRM systems in a technical capacity
  • 4+ years performing QA for medium to large Salesforce organizations
  • Experience with Service Cloud and Sales Cloud required
  • Experience with CPQ and Communities is preferred
  • Familiarity with Agile/Scrum
  • Strong written and verbal communication skills
  • A continuous learner, innovator, and collaborator who thrives on helping people achieve more than they thought possible – together, we win as a team!




PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website. 

Top Skills

Salesforce
The Company
HQ: New Hartford, NY
2,000 Employees
Hybrid Workplace
Year Founded: 1968

What We Do

PAR is a leading global provider of software, systems, and service solutions to the restaurant and retail industries. Today, with 50+ years of experience and point of sale systems in nearly 100,000 restaurants and more than 110 countries, PAR is redefining the point of sale through cloud software and bringing technological innovation to all corners of the enterprise. PAR Technology Corporation's stock is traded on the New York Stock Exchange under the symbol PAR. For more information, visit www.partech.com. PAR Technology was founded in 1968 and its current CEO is Savneet Singh. Since its inception 55 years ago, PAR Technology has grown to 1500 employees.

Why Work With Us

At PAR, we believe we’ll win or lose through the culture we build. Our culture is built on 4 values: Speed, Ownership, Focus and Winning Together.

For PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed. We believe by committing to these values in all our endeavors.

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