Join global organization with 82000+ employees around the world, as a Salesforce Product Support Engineer based in IQVIA Bangalore. You will be part of IQVIA’s world class technology team and will be involved in design, development, enhanced software programs or cloud applications or proprietary products.
Job Description Summary
Key Responsibilities:
Configuration and Support:
• Implement configuration changes to existing Salesforce objects.
• Provide Level 3 support for Salesforce-related issues.
• Conduct root cause analysis and implement proactive problem-solving measures.
• Develop and maintain standard operating procedures (SOPs) for day-to-day processes.
Development:
• Develop customized Salesforce product solutions.
• Write and maintain documentation and provide technical training.
• Collaborate with stakeholders to determine project needs and deliver solutions within defined timelines.
Technical Expertise:
• Demonstrates a good understanding of Apex coding, Visualforce pages, Lightning Flexi Pages, and SOQL.
• Has experience with Salesforce configuration, including triggers, flows, approval processes, and automation features.
• Is proficient in using tools like Workbench, Data Loader, and Inspector.
• Experience with ticketing tools like Remedy force, ServiceNow, Jira, and CSM management.
• Understanding of ITIL processes.
Process and Quality:
• Adhere to ITIL processes and best practices.
• Conduct thorough testing of applications in lower environments.
• Ensure compliance with SDLC standards and unit testing practices.
• Deliver high-quality work within projected timelines and SLAs.
• Works at all layers of the application stack including front-end user interface and backend development.
• Analyzes user requirements/needs and makes decisions within limited parameters under regular supervision.
Qualifications:
• 3-8 years of experience in Salesforce, ideally in a support and development environment.
• Salesforce certification in DEV, Administration, Sales Cloud, or Service Cloud.
• Bachelor's Degree Computer Science, a related field, or equivalent experience
Additional Skills:
• Knowledge of Web Service APIs for integration purposes.
• Understanding of performance optimization techniques to improve the speed and efficiency of Salesforce environments.
• Familiarity with Salesforce security best practices and compliance requirements.
• Strong problem-solving and analytical skills to identify and resolve issues.
• Willingness to learn new technologies and adapt to changing requirements.
If you are a passionate and experienced Salesforce Administrator who is eager to contribute to our team's success, we encourage you to apply.
o Has broad understanding of quality standards and work requires minimal revision.
o Strong understanding of cloud computing concepts.
o Knowledge of Salesforce product landscape, Sales Cloud, and Service Cloud.
o Experience in the healthcare domain and sales territory hierarchy (preferred).
o Expert-level Salesforce configuration skills.
o Proficiency in Apex coding and Lightning components.
o Strong analytical and problem-solving skills.
o Excellent communication and interpersonal skills.
o Ability to work in a fast-paced environment and handle multiple tasks.
o Openness to working on rotational shifts (US EST Time zone).
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
