Implement and manage email campaigns and journeys in Salesforce Marketing Cloud using Email Studio and Journey Builder. Develop dynamic content with AMPscript, manage Data Extensions and SQL queries, build Automation Studio workflows, and validate/test campaigns. Troubleshoot integrations and data issues, handle SFMC/MOD incident tickets, perform root cause analysis, coordinate critical issue resolution, and ensure SLA adherence. Support distributed marketing/advisor communications and maintain accurate segmentation.
- Execute and manage email campaigns and journeys using Email Studio and Journey Builder
- Develop and troubleshoot dynamic content using AMPscript and personalization logic
- Manage Data Extensions, SQL queries, and Automation Studio workflows
- Perform campaign validation, testing, preview, and deployment
- Support distributed marketing / advisor communications use cases
- Ensure data accuracy and proper segmentation
Along with this,
- Handle INC tickets related to SFMC and MOD (CRM) systems
- Perform root cause analysis (RCA)
- Troubleshoot campaign failures, data issues, and integrations
- Ensure SLA adherence and timely communication
- Coordinate critical issue resolution
Preferred Skills
- Financial services domain experience
- Knowledge of SFMC APIs
- Distributed marketing familiarity
- Agile support model exposure
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
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