Salesforce CPQ System Administrator

Job Description:

DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business — today and in the future. 

We are looking for a highly skilled Salesforce Administrator to join our team. The ideal candidate will have deep expertise in Salesforce CPQ (Configure, Price, Quote) and proven experience in enhancing and managing CPQ functionalities to optimize the sales process. This individual will be responsible for maintaining, configuring, and improving our Salesforce application (Sales Cloud, CPQ, and Service Cloud) to meet business requirements, including ensuring the sales team can create accurate quotes, manage pricing, and streamline approvals efficiently.

You will be part of the Enterprise Applications team at DataRobot, working side-by-side with Solution Architects, Salesforce Administrators, and Developers and partnering closely with your Business Stakeholders. We use Agile principles and a continuous delivery approach to release high-quality build iterations with the platforms we manage.

You must be located in one of the following locations to apply for this role: Ukraine, Poland, or India.

For candidates in India: You will be expected to maintain a consistent work schedule with sufficient overlap with your team members in Europe and the West Coast of the US. Exact working hours can be discussed with the hiring manager.

You Will:

• Allocate approximately 60% of time to QBG Administration and 40% of time to general Sales and Service Cloud Administration

• Manage and configure Salesforce CPQ to support the sales team’s needs, including product bundling, pricing, discounting, and approval workflows.

• Create and maintain DocuSign quote document templates.

  Ensure accurate and effective setup of price books, product catalogs, pricing rules, and discount schedules.

• Configure and maintain CPQ customizations, including custom fields, page layouts, and user permissions.

• Continuously optimize CPQ processes to streamline quote generation, reduce errors, and improve the overall sales process.

• Design and implement enhancements to the CPQ system, ensuring that customizations align with business processes and objectives.

• Use Salesforce Flows to automate repetitive tasks, reducing manual intervention and improving data accuracy.

• Work closely with developers to support custom Apex, Lightning Component, and other custom  implementations for advanced CPQ functionalities.

• Provided day-to-day support for Salesforce CPQ users, troubleshooted issues, and ensured the system was functioning properly.

• Train sales team members and other stakeholders on CPQ features and best practices.

• Ensure data accuracy within CPQ, including regular audits of products, pricing, and quote data.

• Create and maintain reports and dashboards related to CPQ, including sales performance, quote activity, and product sales trends.

• Stay current with Salesforce CPQ updates and new features, applying relevant improvements to the system as needed.

You Have:

• Bachelor’s degree (or equivalent) in Information Systems, Business Administration, or a related field (or equivalent work experience).

• 3+ years of hands-on experience with Salesforce CPQ administration, configuration, and optimization.

• Experience with Salesforce platform administration, including creating custom fields, validation rules, and managing user permissions.

• Experience with Apex and Lightning Components (preferred but not required).

• Strong understanding of CPQ-related features such as product configuration, pricing strategies, discounting models, and quote generation.

• Salesforce CPQ Specialist certification preferred.

• DocuSign template experience preferred.

• Strong problem-solving and analytical skills with the ability to troubleshoot complex CPQ issues.

• Excellent communication skills and the ability to work with both technical and non-technical stakeholders.

• Proven ability to manage multiple projects and priorities in a fast-paced environment.

• Customer-focused approach

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

DataRobot Operating Principles:

• Wow Our Customers
• Set High Standards
• Be Better Than Yesterday
• Be Rigorous
• Assume Positive Intent
• Have the Tough Conversations
• Be Better Together
• Debate, Decide, Commit
• Deliver Results
• Overcommunicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit. 

DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

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