Salesforce Business Analyst

Job Description:

• Assist in gathering and documenting business requirements from stakeholders.
• Analyze current business processes and identify areas for improvement.
• Document functional and technical requirements, user stories, and acceptance criteria.
• Create process flow diagrams and other visual representations of business processes.
• Support the configuration and testing of Salesforce solutions.
• Assist in the development of training materials and user documentation.
• Provide ongoing support to users and address user questions.
• Work with the development team to ensure requirements are understood and implemented correctly.
• Participate in Agile ceremonies, including sprint planning, daily scrums, and sprint reviews.
• Effectively communicate with team members and stakeholders.

• 4+ years of experience working as a Business Analyst.
• Understanding of Sales Cloud features, opportunity management & Sales Processes.
• Familiarity with Salesforce out-of-the-box functionality.
• Experience with Agile process and principles.
• Strong analytical and problem-solving skills with excellent organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work remotely and asynchronously with team members across different countries and time zones.
• Be able to manage the complexity of communications depending on the audience, whilst maintaining clarity of communication.
• Must be a self-starter and willing to get stuck in.
• Strong organizational skills and resourcefulness.
• Proven ability to deliver on commitments.
• Salesforce Administrator 201 Certification preferred.
• Certifications such Certified Agile Product Owner, Certified Agile Scrum Master etc would be advantageous. 

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