Salesforce Business Analyst

Job Purpose 

The Salesforce Business Analyst bridges the gap between business stakeholders and the development team by understanding business processes and services, gathering requirements, and aiding in the design and enhancement of Salesforce-based solutions that improve efficiency and user experience. 

Key Duties & Responsibilities 

The Role’s responsibilities include, but are not limited to 

• Analyze challenges to identify opportunities and recommend solutions that deliver measurable value. 

• Evaluate how eCommerce solutions can improve end-user efficiency, and clearly communicate detailed requirements to development, QA, UX, and administrative teams. 

• Build strong relationships with internal teams, customers, and suppliers to ensure solutions align with business goals. 

• Drive the full process lifecycle, including solution design, testing, implementation, maintenance, and support. 

• Gather and document business requirements by working closely with customers and cross-functional team members. 

• Translate high-level business needs into clear, actionable functional specifications for the eCommerce development team. 

• Collaborate with developers, UX designers, QA, and other stakeholders to ensure solutions meet documented requirements. 

• Collaborate with teams managing applications that interact with Salesforce (e.g., search providers, ERPs) to ensure seamless integration, data consistency, and optimal user experience across systems. 

• Track and meet project milestones to support the on-time delivery of objectives. 

• Communicate updates, feature releases, and changes to teams responsible for training, adoption, and support. 

• Proactively identify opportunities for process improvements, new solutions, or product enhancements. 

• Support ad hoc duties and special projects as assigned. 

• Maintain a safe work environment by following company safety procedures and reporting hazards or incidents promptly. 

Required Experience  

• Bachelor’s Degree, preferably in Business, Computer Science, Information Systems, or related field.

• 3+ years of business analysis or IS work experience.

• Experience with Agile or Scrum methodologies.

• Familiarity with Salesforce (Salesforce certification is a plus) 

• Strong business analysis and process engineering skills.

• Strong Microsoft Excel skills.

• Knowledge of supply chain management and wholesale distribution.

• Strong analytical and problem-solving skills.

• Excellent oral, written, and presentation skills. 

Working Conditions 

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. 

• Reasonable accommodation may be made to enable individuals to perform essential functions.