At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics.
Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.
About the Role:
A unique opportunity to be part of a growing Customer Success team in a well-funded SaaS startup with great customer traction. As the technical anchor to our customer success team, you will work closely with our Customers, providing consultative services and support. Your primary responsibility is to ensure our customers are able to realize the full value of the StarTree solution and in an expedient manner. In addition, the Enterprise Architect may be called upon to: Support sales efforts (Pre & Post Sales), assist with the development of best practices and processes in a fast-changing growth environment, perform training for clients or partners, and perform other duties as needed to run and maintain our business.
Responsibilities
- Ensure a smooth onboarding process for our customers, including architecture review and best practices for achieving success with our solution.
- Accelerate our customers' Time to Value by being the Technical Subject Matter Expert (SME)
- Work closely with the Customer Success Manager to:
- make sure our customers' requirements are addressed
- discover growth opportunities, threats, and other strategic situations within customer accounts
- Partner with Customer Support and Engineering to help troubleshoot performance and configuration issues for StarTree customers
- Build strong relationships internally by collaborating with Sales, Product & Engineering teams
- Improve service offerings by documenting and championing field observations and solutions with Product & Engineering
- Foster and maintain a strong culture of customer service and responsiveness
- Identify and implement changes to methods, processes, systems, and technologies to improve customer time to value and satisfaction.
Qualifications
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- 2-4 years of experience in Pre/Post-Sales or Customer facing roles
- Experience developing or using open-source data technologies
- Experience with modern OLAP systems like Apache Pinot, Druid, and Clickhouse is a plus
- Experience with big data technologies such as Spark, Hadoop and Presto / Trino is a plus
- Strong understanding of, and hands-on experience with, OLAP, Analytics / SQL
- Experience and/or strong understanding of streaming technologies such as Apache Kafka
- Excellent communication, presentation, and demonstration skills, as well as a good understanding of the sales and post-sales processes
- Strong problem solving and troubleshooting skills (system/application/network/JVM debugging)
- Strong grasp of cloud infrastructure patterns and services in at least one of the three public clouds - Amazon AWS, Google Cloud, Microsoft Azure
- Bonus points: Certification in Solutions Architecture in one or more of the three public clouds - Amazon AWS, Google Cloud, Microsoft Azure
- Bonus points: Masters degree in Computer Science with a major in Data related field (Data Science, Data Engineering, or Data Analytics)
About StarTree:
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded by the core software engineering team and inventors of Apache Pinot, which currently powers hundreds of user-facing applications at companies across industries, including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, Blinkit, and more.
StarTree recently announced our Series B Funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. We have been named one of The Information's 50 Most Promising Startups and one of CRN's 10 Coolest Cloud Computing Startup Companies of 2022!
Top Skills
What We Do
When you hear “decision maker,” it's natural to think, “C-suite,” or “executive.” But these days, we’re all decision-makers. So, yes, the CEO is a crucial decider, but the franchise owner, the student, or the big box shopper all have important choices to make, too. The difference is, those traditional decision-makers have access to relevant data to guide their thinking. All the others? Flying blind.
Our vision is to change that. We believe every decision-maker should have access to fast, fresh, actionable insights. We’re motivated to unlock what’s possible when you put the right information in the right hands at the right time. Like the restaurant owner who’s able to call in an extra cook because she can see the surge in orders coming. Or the holiday shopper who has plenty of time to pick a different gift for his loved one because he sees his original order is delayed at the moment the supplier registers a procurement delay. Or the use-case we can’t even envision yet, because it is sitting in your data, waiting to be set free.
Exposing timely information to real decision makers in intuitive apps that not only inform, but allow you to act on the information being shared. That’s how we’re unleashing the power of user-facing analytics.
