Sales Support Coordinator (East Coast Remote)

Who We AreJoin a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoThe Sales Support Coordinator manages customers' (title agents’) information and accounts in the Company's agency database through a series of standardized corporate processes. These processes include, but are not limited to Agency Application and Approval, Agent On Boarding, Agency Maintenance and Monitoring, and Agency Cancellation. Reviews all submitted documentation to ensure Customers (title agents) are compliant with all corporate and statutory requirements. Supports field sales personnel in efforts to obtain and maintain accurate information on all their Customers (title agents). Frequently communicates with Senior, State and/or Sales Management personnel to resolve Customer (title agent) approvals and information issues. Major focus is the support of First American’s Agency Business Operations to ensure that Standard Operating Procedures are followed and maintained.
We welcome candidates from all U.S. time zones; however, because this role collaborates closely with East Coast–based teams, preference will be given to applicants who are located in or able to work Eastern Time hours.

What You'll Do:

• Manage customer information through standardized corporate processes
• Review documentation submitted by customer/ agent to ensure compliance with corporate and statutory requirements
• Support field sales personnel to obtain and maintain accurate information on customers
• Communicate and coordinate with supporting departments (i.e. sales, treasury team)
• Update and maintain account data in agency software systems
• Follow and ensure compliance with Company Standard Operating Procedures
• Respond and resolve customer requests
• Report on case load, status, issues as requested by management
• May participate as team member on medium to large scale projects
• Support departmental document storage and retrieval systems
• Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations

What You'll Bring:

• 1-3 years of Title experience
• Proficiency in MS Office: Teams, Word, Outlook and Excel
• Experience working with a Customer Relationship Management (CRM) platform such as Salesforce
• Experience working on a remote team
• High School diploma or equivalent
• Organization skills
• Attention to detail
• Ability to multi-task
• Problem resolution skills
• Proficient verbal and written communication skills
• Can collaborate with the team on projects
• Customer Service passion

Pay Range: $19.82 - $26.43 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.