Ciklum is looking for a Sales Operations Analyst to join our team full-time in India.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role:
We are seeking a highly execution-focused Sales Operations Analyst to own and scale deal desk, bookings, and contracting operations, with a strong emphasis on Salesforce data accuracy and DealHub workflows.
This role serves as a critical control point across the opportunity → booking → contract → renewal lifecycle, ensuring deals move efficiently from pipeline to closed revenue with high accuracy, speed, compliance, and cross-functional alignment.
A key component of this role is operational deal desk support during high-pressure selling and closing periods, including end-of-month (EOM), end-of-quarter (EOQ), and end-of-year (EOY) — often overlapping with holiday periods — with a direct impact on finance close timelines and revenue recognition.
Responsibilities:
- Own frontline deal desk operations, providing real-time support to Sales during critical closing periods, including EOM, EOQ, and EOY
- Manage the opportunity-to-booking process in Salesforce, ensuring accurate deal setup, stage progression, required fields, ARR, contract terms, renewal dates, and product data
- Support contracting execution through DealHub, including workflow coordination, template or playbook updates, approval routing, and alignment to Salesforce opportunity structure
- Partner cross-functionally with Sales, Finance, Legal, and Customer Success to resolve deal blockers, support finance close readiness, and maintain compliance
- Maintain renewal pipeline accuracy by creating and updating renewal opportunities, validating classifications, and ensuring visibility into renewals, expansions, and downgrades
- Bring 3–5 years of experience in Sales Operations, Deal Desk, Revenue Operations, or similar functions, with strong hands-on Salesforce and DealHub/CPQ expertise
- Demonstrate strong organization, attention to detail, communication, and execution discipline in fast-paced, deadline-driven revenue environments
- Deal Desk Operations & Closing Support (Primary Focus):
- Serve as the frontline deal desk operator, enabling sales to close deals efficiently and compliantly
- Provide real-time deal support during critical closing windows (EOM / EOQ / EOY)
- Ensure availability during peak periods, including coordination across time zones and holiday coverage when needed
- Support finance close readiness by ensuring all bookings, approvals, and contracting elements are complete and accurate
- Act as a central operational point of contact for active deals across Sales, Finance, and Legal
- Opportunity Booking & Revenue Accuracy:
- Own the end-to-end opportunity booking process in Salesforce
- Validate deal readiness prior to close:
- Product configuration and pricing completeness
- Contract alignment and funding confirmation
- Ensure data integrity across all booking fields (ARR, contract terms, renewal dates, products)
- Proactively identify and resolve blockers impacting booking or revenue recognition
- Support processes for deal extensions or exceptions
- Contracting Execution (DealHub):
- Support DealHub workflows
- Configuration and updates to products, playbooks, and templates
- Approval workflow updates
- Maintain alignment between DealHub contracts and Salesforce opportunity structure
- Make operational template updates in DealHub (where needed) to improve efficiency and scalability
- Coordinate closely with Legal and Finance to resolve contracting issues and ensure compliance
- Escalate and prioritize time-sensitive contracting issues impacting closing timelines
- Renewal Pipeline Ownership:
- Ensure timely creation and maintenance of renewal opportunities
- Conduct ongoing pipeline hygiene and accuracy checks
- Partner with CS to ensure accurate classification of renewals, expansions, and downgrades
- Maintain full visibility and predictability of renewal pipeline
- Salesforce & Tooling Operations for Bookings:
- Support Salesforce data quality related to bookings and contracting readiness
- Ensure proper opportunity structure, stage progression, and required fields
- Troubleshoot gaps in automation and maintain reliable manual backup processes
- Support operational coordination across:
- DealHub (primary contracting platform)
- Salesforce
- Supporting sales tools
Requirements:
- 5 years experience in Sales Operations, Deal Desk, or Revenue Operations
- Strong hands-on experience with:
- Salesforce (opportunity and pipeline management)
- DealHub (or similar deal desk / CPQ / contracting systems)
- Proven ability to operate in high-pressure, deadline-driven environments (EOM/EOQ/EOY)
- Experience working cross-functionally with Sales, Finance, and Legal
- Strong organizational skills with the ability to manage multiple concurrent deals and priorities
- Excellent communication skills across both commercial and operational stakeholders
Desirable:
- Serve as a trusted deal desk partner to Sales leadership
- Ensure seamless closings during critical revenue periods
- Maintain high integrity of bookings and contracting data
- Enable on-time and accurate finance close
- Act as the single-threaded operational owner of deal execution and approvals
- Bring strong organization, attention to detail, and proactive communication across all stakeholders
What’s in it for you?
- Strong community: Work alongside top professionals in a friendly, open-door environment
- Growth focus: Take on large-scale projects with a global impact and expand your expertise
- Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
- Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
- Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
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