Job Description
WHAT YOU’LL DO
As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.
You will:
→ Share your fashion and product knowledge to help customers make informed choices.
→ Collaborate with your team to deliver exceptional service at every step of the customer journey.
→ Ensure the sales floor and back of house are well-stocked, organized, and inviting.
→ Support with opening and closing of the store.
→ Represent yourself and the brand positively during all customer interactions.
WHO YOU’LL WORK WITH
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
WHO YOU ARE
We are looking for people with…
→ Experience in customer service within fashion, retail, or similar fields.
And people who are…
→ Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
→ Thriving in collaborative and dynamic environments.
→ Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
→ Flexible and action oriented.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
· We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
· We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
· We are an inclusive company where you’re encouraged to be yourself at work
· You will have access to a large global talent community, where career growth and aspirations have no limits.
· We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
· You’ll be able to express your personal style with our employee discount at H&M group.
· We offer 5 days of working in a week to have great work life balance.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
* Store roles assessment:
To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&M Group.
After completing the assessment, you’ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact [email protected]. Choosing an alternative will not impact on your application.
For more information on how we process your personal data, please see our Privacy Notice.
** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
Additional Information
This is a full-time position for our store in Mumbai. The position reports to the Department Manager.
