Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!
The opportunity
Global Support Services (GSS) is a shared services unit that provides support to various functional units within the three business verticals – Harvard Business Impact (HBI) - Enterprise , HBI - Education and HBRG across the global locations of HBP. This support team provides backend support to HBP’s sales teams and provides critical administrative support to the clients. This role shall be responsible for managing ongoing client requirements including setting up products, fulfillment and resolving billing/invoice issues, collating usage data and enablement of clients to use HBP’s products effectively.
This will be a contractual role.
Responsibilities:
- Setting up learners/faculty for various learning products
- Building deep understanding of different contract types and pricing models to resolve queries from clients relating to orders, invoices, credit notes etc
- Accurate usage/revenue reporting on a periodic basis through usage reminders and confirmation from clients
- Enabling clients for optimal use of products and services through training or enablement sessions
- Consistent efforts to automate and improve process to gain better efficiency
- Collating data on usage, revenue and other reports and analyzing the trends and patterns
- Keeping the process notes up to date and ensuring all tasks are completed within the agreed service level agreements (SLAs)
Qualifications:
- Master’s degree in business administration, marketing, or a related field.
- Minimum 3 years of experience in a sales support role
- Strong proficiency in Microsoft Office tools. Advanced MS Excel knowledge is critical
- Excellent communication, interpersonal, project management & organizational skills.
- Detail-oriented with a high degree of accuracy and efficiency.
- Ability to work independently and as part of a team.
- Strong process orientation and customer service attitude
- Working knowledge of tools like Salesforce, Zendesk will be a plus
What we offer
As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays!
HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
