Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Renewals Specialist
Why would you love this job?
We’re seeking a dependable team player with exceptional attention to detail, a solid understanding of license entitlements and experience with enterprise software contracts. This role requires excellent analytical, communication, and interpersonal skills. If you are looking for a role that gives you the opportunity to support a significant business activity and gain in-depth knowledge and experience for both on premise and cloud-based subscriptions, then this is the right role for you!
Key Responsibilities
Renewal Management
- Lead the renewal process for assigned accounts to improve renewal rates.
- Engage with customers 180 days before renewal deadlines to secure timely renewals & multi-year contracts.
- Prepare accurate renewal quotes and contracts in line with company policies.
Customer Engagement
- Build strong relationships with customers to understand their needs and challenges.
- Communicate with clarity and empathy.
- Serve as a trusted advisor, providing insights to enhance customers' Redis experience.
Negotiation and Objection Handling
- Address customer objections related to renewals.
- Negotiate contract terms and pricing for mutually beneficial agreements.
Data Analysis
- Use reporting tools to track renewal performance, maintain accurate & timely forecast, and identify at-risk accounts.
- Report regularly to management on renewal status and key metrics.
Cross-functional Collaboration
- Develop strong cross-functional relationships with sales, customer success, and other internal teams for a cohesive renewal approach.
Qualifications
- 3+ years of quota-carrying experience in renewals, with a proven track record of achieving targets.
- Strong verbal and written communication skills, with the ability to present to diverse audiences.
- Excellent problem-solving, organizational, and negotiation skills.
- Team-focused with the ability to thrive in a fast-paced, dynamic environment.
- Relationship-building skills with internal and external stakeholders.
- Highly driven and competitive with a strong desire for success.
- Experience in database, cloud, or infrastructure technology is a plus
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