This is a remote position.
We are seeking a proactive and customer-focused Relationship Executive to support and strengthen our relationships with sellers, partners, and customers. The role involves ensuring smooth on-boarding, resolving concerns, and contributing to long-term satisfaction and business growth.
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Build and maintain strong relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement.
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Act as the primary contact for handling queries, issues, and feedback promptly and professionally.
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Assist sellers with product listings, pricing, promotions, and operational support on the platform.
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Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies.
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Coordinate with internal teams to resolve seller and customer concerns efficiently.
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Monitor seller performance and satisfaction; recommend improvements where needed.
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Conduct regular follow-ups to ensure retention and trust-based relationships.
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Gather partner feedback to support platform improvements and business strategies.
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Participate in sales campaigns and engagement activities to improve seller and customer involvement.
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Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.
Requirements
Bachelor’s degree in related field.
Strong interpersonal and communication skills in English and Hindi.
Experience in e-commerce is an advantage.
Ability to manage multiple accounts and deliver excellent service.
Proficiency in MS Office; knowledge of CRM tools is a plus.
