REF49365U- Assistant Manager - EIT, IT Network Engineer, 4 to 6 yrs experience, Mumbai location

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

11 January 2023 06:39 PM • Should have hands-on Experience on networking & networking protocols • Should have hands-on Experience on Router, Firewall & Switch's • Should have good troubleshooting skills. • Should have good communication skills. • Should understand, design and troubleshoot major switching technologies [like STP, RSTP, RPVSTP+, VPC, VDC]. • Good understanding on routing protocol like BGP, OSPF EIGRP. • Multicasting design, multicast security, advances level multicast troubleshooting. • Network security. • Understanding on cisco varies tools. [like error decoder, configure & verify, output interpreter so on]. • Help customer in design network. • Product / Architecture and design level understanding of Juniper EX4200, EX3200, Ayava 5500 and Cisco 4500, 6500, 6800 Series switches. • Scheduling and performing configuration changes on the network devices as per the business requirement. • Maintaining and supporting the WNS business applications, and ensuring the reliability, availability and sustainability of information and communication resources. • Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently. • Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions. • Respond to the Severity incidents and problems and escalate to senior as and when required. • Diagnose and Respond to issues/emails. • Ensure tasks are completed to a high standard and to agreed timescales. • Knowledge and use of Network Management Tools and integration experience with other Tools. • Excellent interpersonal skills with customers, senior level personnel, and team members. • Handle Severity 1 / Severity 2 escalations calls. • Following with TAC engineer for advances level troubleshooting • Coordinating with OEM vendors to resolve the issue on time. • Raise the CR or ECR if necessary to user tickets. Implement / assist in network LAN implementations as per the requirement.

Qualifications

Graduate