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Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Quality Assurance Audit Analyst will manage Airbnb Payment’s card fraud quality assurance activities and support other audit initiatives, as needed. This position is responsible for performing detailed testing of investigations performed by the Payments & Compliance Operations teams, including investigative reports required by AML Compliance.
The Community You Will Join:
- You will work with Payments & Compliance Quality Team
- This position is responsible for performing detailed testing of investigations performed by the Payments Compliance Operations teams,
- You will report to Quality Supervisor
- Key partners will be Operations Team and Functional Operations Managers
The Difference You Will Make:
- The Quality Insight Analyst supports Airbnb’s payments compliance quality activities. This role is responsible for ensuring adherence to compliance processes such as AML, KYC, and other regulatory programs, with a focus on maintaining high standards of quality assurance and control across compliance programs.
- Responsible for Analyze patterns, risks, and trends in compliance case reviews, providing feedback to improve operational processes and assist in updating workflows based on quality insights.
- This role will also assist with activities related to internal control monitoring and improvement of fraud risk management.
A Typical Day:
- Conduct assessments on alerts, cases, and escalations processed by Operations teams, ensuring supporting documentation, narratives, and compliance decisions meet regulatory and internal standards.
- Oversee case reviews by compliance analysts, ensuring decisions are consistent, accurate, and adhere to regulatory timelines.
- Verify that systems are used effectively for decision-making and that determinations (e.g., Fraud/Non-Fraud, sanctions checks) are based on sound logic.
- Ensure case notes, escalations, and other documentation meet quality benchmarks set by the compliance team.
- Review detailed reports prepared by analysts to verify consistency in decisions, supporting documentation, and comprehensive narratives.
- Work closely with operations teams and stakeholders to ensure quality standards are maintained across all compliance workflows, including risks related to Sanctions, AML, and KYC.
- Review alerts/cases processed by the team, identify gaps, and maintain a high standard to mitigate risks to the business.
- Work closely with the compliance teams to determine the root cause of issues, provide coaching, and define necessary follow-up actions.
- Track all remedial actions through to completion, confirming accurate closure.
- Create, manage, and maintain metrics to monitor the quality of operational processes and maintain a comprehensive understanding of current operational procedures.
Your Expertise:
- Bachelor’s Degree or Technical Equivalent
- 5+ Years work experience, with demonstrated experience in regulatory compliance, Transaction Monitoring, SAR, Transaction Analysis, fraud, quality, risk management, audit or related fields. Preferred Transaction Monitoring, SAR or AML Compliance experience directly with at least 1+ years of experience in payments compliance quality.
- Comprehensive understanding of Fraud, Regulatory Compliance, SAR Reporting and AML investigations processes
- Strong process thinker and Superior attention to detail
- Strong ability to think clearly and rationally in order to understand logical connections between various data points.
- Strong problem solving skills with an emphasis in adaptability and resilience
- Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
- Ability to work closely and build trust with investigators and management
- Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude.
- Ability and desire to work in a fast-paced environment
- CFE or ACAMS certification preferred.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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