Quality Assurance Senior Manager- FCS

Organization:

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Quality Assurance Senior Manager- FCS

Location: Bangalore

Business & Team: 

The Financial Crime Operations (FCO) team sits within the Financial Crime Services (FCS) team. FCS is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. FCS leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services:

• AML/CTF Operations

• Sanctions Operations

• Government Agency Requests

• Know Your Customer (KYC)

• KYC Refresh

• Customer Verification Services

Impact & contribution:

We are looking for a highly experienced and detail-oriented Senior Manager – Quality Assurance to lead and oversee quality assurance processes within the Financial Crime Operations function of a global investment bank. This role requires a strong understanding of Transaction monitoring, Enhanced Client Due Diligence (ECDD), compliance standards, and a proven ability to implement robust quality frameworks. The ideal candidate will bring a strategic mindset, exceptional leadership skills, and a commitment to driving excellence in quality and compliance.

Roles & Responsibilities:

• Quality Assurance Strategy & Framework:

• Develop, implement, and maintain a comprehensive quality assurance (QA) framework for financial crime operations processes, ensuring alignment with regulatory and organizational standards.

• Establish and monitor key quality metrics and performance indicators to evaluate the effectiveness of QA processes.

• Ensure QA processes adapt to evolving regulatory requirements and industry best practices.

• Operational Oversight:

• Oversee end-to-end QA activities for processes such as Transaction monitoring, Enhanced Client Due Diligence (ECDD) and sanctions screening.

• Conduct periodic reviews of transaction monitoring alerts, client profiles, and operational workflows to ensure compliance with internal policies and external regulations.

• Identify gaps or deficiencies in operations and recommend corrective actions to enhance quality and compliance

• Leadership & Team Management:

• Lead, mentor, and manage a team of QA professionals, fostering a culture of excellence and continuous improvement.

• Build and maintain high-performing teams through effective recruitment, training, and development programs.

• Promote collaboration with cross-functional teams to ensure alignment and consistency in QA practices.

• Process Improvement & Risk Mitigation:

• Analyze QA findings to identify trends, root causes, and areas for improvement.

• Collaborate with operational teams to design and implement process enhancements that reduce risk and improve efficiency.

• Stakeholder Engagement:

• Act as a key point of contact for internal and external stakeholders on QA matters related to financial crime operations.

• Prepare and present comprehensive QA reports to senior management, highlighting key findings, risks, and recommendations.

• Support audits and regulatory inspections by providing required documentation and insights.

• Regulatory Compliance & Best Practices:

• Stay updated on global regulatory developments, industry trends, and emerging risks in financial crime operations.

• Ensure QA processes comply with relevant regulations, such as AML, KYC, and sanctions requirements.

• Promote the adoption of industry best practices within the QA function.

• Drive initiatives to improve operational accuracy, reduce false positives, and enhance overall process effectiveness.

Essential Skills:

• 12+ years of experience in financial crime operations, quality assurance, or compliance within the financial services sector.

• Deep knowledge and hands-on experience with Transaction Monitoring (TM) and Enhanced Client Due Diligence (ECDD) processes.

• Expertise in AML, KYC, sanctions screening, and other financial crime regulations.

• Proven experience in building and managing QA frameworks and processes.

• Strong analytical and problem-solving skills, with attention to detail.

• Excellent leadership and team management capabilities.

• Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization.

• Proficiency in using QA tools, data analytics, and reporting platforms

Education Qualifications:

• Bachelor’s degree in finance, Business, Law, or a related field.

• Advanced certifications (e.g., CAMS, ICA) are preferred.

Advertising End Date: 17/03/2025