Job Description: QA Lead
Location: Pune
Company Overview:
Founded over 15 years ago, we are a trusted messaging leader for businesses worldwide.
We serve customers across industries, including contact centers, financial services, higher education, retail, staffing, and wellness.
Our commitment: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.”
Learn more: www.sms-magic.com
Watch our company overview: YouTube
About the Role:
We are seeking a QA Lead to drive our quality assurance processes and ensure the highest standards for our products. This role will be responsible for defining test strategies, implementing automation frameworks, leading a team of QA engineers, and collaborating closely with cross-functional teams to enhance software quality and user experience. The ideal candidate will have a strong background in testing methodologies, automation, and CI/CD implementation.
Roles and Responsibilities:Test Strategy & Planning
- Define and implement QA strategies, test plans, and test cases.
- Identify key test scenarios based on functional and non-functional requirements.
- Establish test automation frameworks and tools where applicable.
Leadership & Team Management
- Lead, mentor, and guide a team of QA engineers.
- Assign tasks, monitor progress, and ensure timely project delivery.
- Conduct regular QA training sessions and knowledge-sharing activities.
Testing Execution & Defect Management
- Perform functional, regression, integration, performance, and security testing.
- Collaborate with developers to identify, log, and track defects to resolution.
- Ensure proper documentation of test cases, test scripts, and test reports.
- Work closely with development teams for efficient bug resolution.
Process Improvement & Automation
- Drive test automation efforts to improve efficiency and reduce manual effort.
- Implement CI/CD pipelines for continuous testing and delivery.
- Optimize QA processes and ensure compliance with industry standards.
Collaboration & Stakeholder Communication
- Work closely with product managers, developers, customer success, and business teams to understand requirements.
- Provide regular QA status updates and risk assessments.
- Advocate for best QA practices across the organization.
Qualifications and Skills:Technical Skills:
- Testing Methodologies: Agile, Scrum, Waterfall
- Tools: Selenium, JIRA, Postman, JMeter
- Automation: Hands-on experience in test automation (Selenium, Cypress, or similar)
- Programming Languages: Java, Python, JavaScript (for automation scripts)
- CI/CD: Experience with Jenkins, Git, Docker
- API Testing: REST/SOAP API testing using Postman or similar tools
- Performance Testing: Load testing using JMeter or similar tools
Soft Skills:
- Strong analytical and problem-solving abilities
- Excellent leadership and team management skills
- Effective communication and collaboration
- Ability to work in a fast-paced, agile environment
Key Result Areas:
- Successful implementation of QA automation and process improvements
- Reduction in defect leakage and increased test coverage
- Improved product quality and user experience
- Effective team leadership and collaboration across departments
Why Join Us?
- Be part of a company that drives innovation in business messaging.
- Lead and shape QA processes in a fast-paced, agile environment.
- Work with a collaborative team dedicated to building high-quality software.
- Opportunity to contribute to product excellence and customer satisfaction.
