Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.
QA Engineers at Sendbird play a pivotal role in elevating product quality and ensuring a stable, reliable user experience. In this position, you will adapt quickly to evolving specifications and design effective test strategies grounded in established QA processes. Beyond executing tests, you will apply structured QA methodologies, develop systematic testing approaches, and maintain clear and accurate documentation as requirements change contributing to Sendbird’s overall quality assurance and continuous product improvement.
What you will do
- Strategically design user-centric test scenarios and test cases, and develop and execute systematic test plans and test cases based on QA methodologies.
- Analyze and report bugs and issues identified during the testing process with detailed documentation.
- Review requirements, specifications, and technical design documents, ensuring updates are clearly organized and shared.
- Document and deliver test results for Engineering and Product (PM) teams.
- Strengthen QA processes, expand test coverage, and continuously improve testing capabilities.
- Develop and maintain test automation frameworks while managing automation coverage.
- Build new test tools and contribute to automated testing for new product features.
- Communicate effectively in English with global team members, conduct meetings, and handle team-related HR tasks such as performance reviews, training, and staffing.
- Manage test environments, devices, and tools, providing recommendations for updates when needed.
- Create and maintain internal team manuals and documentation.
Who you are
- A QA professional with 5+ years of experience in SaaS product testing, with solid knowledge of QA methodologies, tools, and software quality processes.
- Experience designing strategic tests based on QA methodologies
- Experience organizing and updating documentation in rapidly changing spec environments
- SaaS QA experience (5+ years recommended)
- English communication skills for global collaboration
- Strong problem-solving skills, analytical thinking, and ownership
- Strong understanding of Web, Mobile Web, and App characteristics, underlying operation principles, and network environments.
- Preferred: Test automation experience
- Preferred: Knowledge of CI/CD systems (CircleCI, GitHub Actions)
- Proficient in Jira, Slack, Confluence, and other collaboration and workflow tools.
- IT-related degree or equivalent knowledge.
Our KR benefits include (but are not limited to)
- Silicon Valley's equity program (1-year cliff)
- Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
- Learn a Language benefit - up to 3.6 million won per year towards language lessons
- Weekly team lunch cost
- Monthly team-building cost
- Partial support for commuting costs
- Free parking at the Seolleung office
- Group insurance support that covers employees, spouses, and children
- Medical checkup support, including MRI and genetic testing - for the employee and one family member
- Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
- Support for the latest work devices, such as MacBook Pro (special support options for each job position)
- Unlimited snack bar filled with snacks, beverages, and instant noodles every day
- 12-week paid parental leave support (available for both mothers and fathers)
- Other support programs for congratulations and condolences
Flexible Work Policy
We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.
What diversity and inclusion mean to us
There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.
About Sendbird
Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.
