Publishing Lead, Tech & Ops, Analyst

About this role

Job Description:

As a part of TECH & OPS-WTS-WEB CONTENT & OPERATIONS department, you will be responsible for supporting web content and enhancing publishing operations. Your role involves collaborating with various teams (digital, development, platform engineering, in-house publishers) to ensure the seamless execution of web content strategies and queue management. You will leverage your expertise in web development, digital marketing, and project management to enhance the user experience and drive business objectives.

Key Responsibilities:

• Manage, and optimize web content to ensure it aligns with business goals and stakeholder needs.

• Act as a lead/co-lead for web publishing in the region, including serving as a Relationship Manager with Content Creators/Web Managers.

• Collaborate with cross-functional teams, including marketing, IT, and digital marketing, to implement web content strategies.

• Manage and monitor marketing campaigns, including planning, and execution. Ensure alignment with business goals.

• Utilize tools such as TeamSite content management system(CMS) to manage and maintain websites and its content and make decisions. Experience in Teamsite & AEM would be preferred.

• Manage website updates, including content changes, new page creation, and technical enhancements.

• Monitor and leverage reports from PowerBI on web performance metrics, providing insights and recommendations for improvement.

• Provide technical support and troubleshooting for web-related issues.

• Oversee Quality Control(QC) program for region, include quality review/control, feedback to publishers and standardized reporting of results.

• Cultivate robust partnerships with external vendors by working closely with them on a day-to-day basis.

• Act as a project manager & lead/co-lead a regional publishing team and ensure a proper task allocation by their knowledge, user permissions and based on the complexity of the task.

Skills and Qualifications:

• At least 3-5 years of professional experience in web publishing service delivery role. Experience in financial services industry a plus.

• Proficiency in web development technologies such as HTML/CSS.

• Highly organized and detail-oriented, with superior data entry and quality control skills

• Experience with Agile/Scrum methodologies like creating sprint, backlog grooming, sprint retrospect etc. and release management.

• Work closely with development teams to seamlessly integrate CMS with various systems and applications.

• Excellent analytical skills and the ability to interpret data to drive decision-making.

• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

• Attention to detail and a commitment to delivering high-quality work.

• Ability to manage multiple projects and prioritize tasks effectively.

• Ability to utilize resourcing effectively.

• Flexibility to work “global” hours – such as aligning with various timezones -- if needed.

• General understanding of SEO is a must.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.