This Principal Lead provide operational leadership and direction to technology operations team(s) of significant scope/impact (employees, contract personnel and vendor partners)
dedicated to portfolio(s) of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to multiple areas of responsibility.Key Responsibilities
Network Leadership
- Provide oversight and leadership to technology operations team and technical leads
- Delegate and prioritize work to ensure effective execution of team/function deliverables
- Ensure knowledge transfer and cross-training of team to effectively support the business
Product Support Maintenance & Documentation
- Drive proliferation of existing technology investments and capabilities to enable business efficiencies
- Escalation point with vendors or users on current product capabilities and enhancement requests
- Work closely with Team leads to maintain Documentations, CMDB, maintenances, contacts and contracts.
Implementation
- Establish and manage goals, reporting needs, key performance indicators / early indicators and dashboards for measurement of operation success
- Ensure operational readiness thru effective handoff of technologies and services into production
- Develop and/or oversee development of configurations, monitoring procedures and break/fix documentation.
Operational Requirements
- Provide insight into operational requirements / needs and funding conversations.
- Participate in the annual budget and project planning process.
- Review and approve vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend.
Maintain Skill-Set & Relationships
- Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business.
- Maintain strong relationship with key business partners driving technology consumption – understand their road mapp and align technologies capabilities to achieve it.
Work with finance and business management teams to manage overall operational finance plan for voice & contact center technologies.
- Manage all business as usual changes work requests thru Service Catalog, critique volumes and trends on an ongoing basis. Respond to escalations and SLA misses.
Required Qualifications
- Graduate or PG with 10-13 years of experience in Networking
- He will be handling:
a) Networking Operations
b) Delivery resources [project teams] and
c) Engineering and design functions of networks
- He/Should have tech Management experience
- A person should be 50% hands-on and
- 2-3 years of experience in Team handling.
- Individual should be flexible enough to attend US calls or meetings out of his shift timings
- CCNA, CCNP, ITIL is a plus.
Preferred Qualifications
Any Certifications like CCNA, CCNP, ITIL, AWS is a good to have
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Timings
(8:00p-4:30a)
India Business Unit
AWMPO AWMP&S President's Office
Job Family Group
Technology
