Project Manager

This position will provide Client support for all Project delivery from small one or two days Projects through to entire systems migrations and Client on boarding exercises.

In addition to staying abreast of industry trends and best practices, you will provide reassurance to Clients during Project delivery with a clear understanding and awareness of the technical implementations and changes being carried out by the delivery teams.

Our ideal candidate will be a technical Project Manager who can thrive in a fast-paced, sometimes stressful environment while maintaining a professional and composed demeanour. Utilising your exceptional active listening, critical thinking, time organisation and communication skills to ensure delivery is on time, on budget and delivered to a high standard - while promoting RFA’s brand as a Client-centric, full-service technology provider.

Responsibilities

• Direct Project Management of allocated Projects
• Ownership of Project Delivery utilising Services resource
• Produce and/or accept Statement of Works as suitable for Project Delivery
• Ensure successful handover from Project Delivery to Support
• Manage product availability in order to manage Client expectation and ensure overall Client satisfaction.
• Set Project budgets
• Manage Project issues, stage boundaries and changes
• Perform other duties as assigned.

Qualifications

• Expert in Project Management and Project delivery within IT environments.
• Extensive experience in running concurrent multiple Projects, including performing as a Technical Project Manager.
• Extensive experience of producing and maintaining all Project related documents including (but not limited to) Highlight reports, Risk Logs and Lessons learned.
• Create and maintain high quality documentation for both Client and internal systems on a multitude of levels from pre-sales additions through to Project documentation.
• Close liaison with Sales and Logistics teams regarding procurement for each Project.
• Demonstrable experience in successful Project Delivery, preferably within a reseller or Managed Service environment.
• Educated to degree level or equivalent experience in a relevant role
• Financial Service experience preferred.
• Current Project Management accreditation e.g. Prince2/Agile
• Strong Customer orientation and focus
• Excellent organisational skills
• Experience of interpreting business requirements and considering the impact on IT services
• Demonstrable experience of producing / completing Projects and documentation often in very aggressive timescales
• Able to work on own initiative and as part of a team
• Strong ethos of process adherence and the ability to instill in others
• Advanced Logical approach to delivery and Problem Solving skills
• Excellent communications skills both verbal and written, ability to communicate with Clients at all levels in a professional manner, able to explain complex Project requirements in a clear and concise manner
• Strong personality with the ability to deal with individuals at all levels within and external to RFA
• Broad knowledge of IT and how it is successfully deployed in a business environment
• Understanding of core networking technologies inc. TCP/IP, firewalls, routers, VLAN, switch management, down to fibre, copper and general cabling
• Understanding of virtualisation technologies inc VMware, HyperV, Xen, ESX, replication, SANs
• Knowledge of Microsoft systems (E.g. AD, Exchange, Group Policy, Sharepoint, SQL)
• Able to use logic/reason to identify strengths and weaknesses of solutions and apply most effective resolution methodology.
• Excellent active listening, and written and verbal communication skills.
• Able to demonstrate a sense of urgency while acting in a professional, calm manner ensuring excellent Client support.
• Able to stay abreast of changes and updates in relevant technologies.