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About Performio:
Performio is the last ICM software you’ll ever need. It allows you to manage incentive compensation complexity and change over the long run by combining a structured plan builder and flexible data management, with a partner who will make you a customer for life.
Our people are highly-motivated and engaged professionals with a clear set of values and behaviors. We prove these values matter to us by living them each day. This makes Performio both a great place to work and a great company to do business with.
But a great team alone is not sufficient to win. We have solved the fundamental issue widespread in our industry—overly-rigid applications that cannot adapt to your needs, or overly-flexible ones that become impossible to maintain over time. Only Performio allows you to manage incentive compensation complexity and change over the long run by combining a structured plan builder and flexible data management. The component-based plan builder makes it easier to understand, change, and self-manage than traditional formula or rules-based solutions. Our ability to Import data from any source, in any format, and perform in-app data transformations, eliminate the pain of external processing and provides end-to-end data visibility. The combination of these two functions, allows us to deliver more powerful reporting and insights. And while every vendor says they are a partner, we truly are one. We not only get your implementation right the first time, we enable you and give you the autonomy and control to make changes year after year. And unlike most, we support every part of your unique configuration. Performio is a partner that will make you a customer for life.
We have a global customer base across Australia, Asia, Europe, and the US in 25+ industries that includes many well-known companies like Toll Brothers, Abbott Labs, News Corp, Johnson & Johnson, Nikon, and Uber Freight.
The Opportunity:
We are looking for an Engagement Manager to oversee new customer implementations at Performio. A successful EM will keep our implementation pipeline running smoothly: setting project plans and monitoring the execution of those plans, in cooperation with the larger PS team, to ensure that our new customers go live on-time and on-budget. We believe that great EMs play a key role in driving new customer engagement and satisfaction.
What will you be doing:
- Manage 8-10 customer implementations simultaneously (most projects ranging from 2-9 months in duration): you will set plans, allocate resources, track performance, and take the steps necessary to ensure our customers go live on-time and are highly satisfied with the implementation team and project.
- Use strong project management and communication skills to identify risks and communicate them effectively to all stakeholders (internal and external).
- Take a proactive approach to mitigating and/or resolving risks to your projects - you’re unafraid to have frank conversations when you see a barrier to a successful outcome
- Engage with customers to build strong relationships, acting as a constructive problem solver and advocate for their implementation.
- Continuously improve and optimize our implementation and project management processes.
- Provide status reports and updates to customer stakeholders and Performio management on an ongoing basis.
What we’re looking for:
- Self-directed, proactive, and able to work with a high degree of autonomy
- Ability to lead project teams and manage cross-functional teams comprised of resources from throughout our organization
- Ability to communicate with all levels of management and team members
- Ability to concurrently manage 8-10 active projects of varying sizes
- Professionalism appropriate for working with Fortune 500 clients
- Knowledge of Project Management Methodologies
- Ability to develop and track progress against project plans, scope, timelines, and changing priorities
- Ability to work in a dynamic and rapidly evolving environment
- Ability to lead and work with both business and technical resources across various functional areas
- Experience managing the entire project lifecycle, preferably for ICM / SPM solutions
- Ability to provide regular reporting on project controls with limited guidance
- Understand the importance of customer engagement and satisfaction
- Comfortable managing customer expectations and clearly defining project deliverables
- Exceptional critical thinking skills, including system, process, and business analysis
- Comprehensive thinker for issue analysis and resolution
Qualification & Other Requirements
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- Engineering graduate in Computer Science or equivalent technical education
- 8+ Years of relevant professional experience with 4+ years of experience in a SaaS environment, startup experience a plus
- Ability to quickly learn enterprise Go-to-Market sales motions
- Highly skilled in Microsoft + Gsuite productivity tools
- PMP certification is a plus
- Familiarity with Project Management tools like MS Project, Rocketlane is a plus
Why us?
We’re fast-growing, but still at a size where everyone can make a big impact (and have face time with the CEO). We genuinely care for our customers and we are passionate about solving our customers’ sales compensation challenges. Led by a strong set of company values, we play to win and are incentivized to succeed through our employee equity plan.
We’ve adapted well to the work from home lifestyle, and encourage flexible working arrangements. Some of our staff work full time from home, while others prefer working from one of our offices, or a combination of home and office.
Our values speak strongly to who we really are. They mean a lot to us, and we use them every day to make decisions, and of course to hire great people!
- Play to win - we focus on results, have a bias to action and finish what we start
- Paint a clear picture - we’re clear, concise and communicate appropriately
- Be curious - we surface alternative solutions and consistently expand our knowledge
- Work as one - we all pitch in but also hold each other to account
- Do the right thing - we put what’s right for our customers over our own ego
Don’t check every box in our job description? That’s ok! As the Harvard Business Review points out, research conducted by Hewlett Packard shows that men typically apply to jobs when they meet an average of 60% of the criteria, while women and those from marginalized groups tend to only apply when they feel they meet 100%. If you think you have what it takes, but don’t necessarily meet all of the requirements listed in the job description, please still reach out. We’d love to have a conversation to see if you could be a great fit!
