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Job Summary
The Program Manager is responsible for leading complex, multi-track client engagements from initiation through successful delivery. This role requires strong program and project management expertise, a solid technical foundation, and proven experience driving large-scale digital transformation initiatives. The Program Manager will collaborate closely with cross-functional teams - including sales, engineering, product, creative, and strategy - to deliver high-quality solutions, with a focus on implementing Adobe Experience Platform (AEP) and related services.
Key Responsibilities
- Program & Project Leadership
- Manage integrated, multi-track projects and large-scale programs.
- Oversee project estimation, resourcing, and delivery planning.
- Define and enforce governance, processes, and scope management.
- Drive execution to ensure on-time, on-budget, high-quality delivery.
- Client & Stakeholder Management
- Serve as the primary point of contact for client executives and stakeholders.
- Build strong peer-level client relationships, managing expectations, negotiations, and escalations.
- Ensure high levels of client satisfaction through proactive engagement and communication.
- Team Leadership & Collaboration
- Lead diverse, globally distributed teams of 15+ across marketing, technology, creative, and production functions.
- Provide clear objectives, direction, and motivation to maximize team performance.
- Foster a collaborative and accountable work environment.
- Risk & Quality Management
- Identify, assess, and mitigate risks and issues across projects and programs.
- Establish quality standards and continuously apply lessons learned.
- Promote best practices in project management and delivery.
- Business Development Support
- Partner with sales and account leadership on new business opportunities.
- Contribute to solution design, proposals, and program roadmaps for future engagements.
- Qualifications
- Bachelor’s degree or equivalent professional experience required.
- 10–14 years of progressive project/program management experience
- Demonstrated success managing end-to-end project lifecycles, from business development to delivery.
- Extensive client management experience, including executive-level relationship management and negotiations.
- Strong expertise in Agile methodologies
- Proven ability to lead large, diverse teams in dynamic, globally distributed environments.
- Excellent communication, organizational, and leadership skills.
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