The Program Manager will manage customer-related activities, ensure project success, track customer metrics, and enhance processes.
Drivetrain is on a mission to empower businesses to make better decisions. Our financial planning & decision-making platform helps companies scale and achieve their targets predictably.
Drivetrain is a remote-first company headquartered in the San Francisco Bay Area. Founded in 2021 by a couple of ex-Googlers, Drivetrain is a fast-growing company on a trajectory for success with backing from leading venture capital firms.
Drivetrain provides a great culture for its employees to thrive in and be happy.
💜 Remote-friendly: Drivetrain brings together the best and the brightest, no matter where they are and provides them a great degree of autonomy. We trust our people.
🗣️ Open & transparent: We know that when our creators have access to all the information they need, their best work will emerge.
👏 Idea-friendly: We provide an environment to explore new ideas, to take risks, to make mistakes, and to learn, so you can succeed. Anyone in the company can come up with great ideas and become a catalyst for positive change. We let the best ideas win.
👥 Customer-centric: We follow a product-led growth strategy, continuously learning from our customers and collaborating to build the amazing software that Drivetrain is.
Drivetrain is seeking a dynamic and experienced Program Manager to join our team. This role will focus on managing customer-related activities for our product implementation team and will be part of the CEO's office. The Program Manager will also take on various Chief of Staff responsibilities, interfacing with global customers, and owning customer success metrics.
Key Responsibilities
Customer Engagement: Serve as the primary point of contact for global customers during product implementation, ensuring their needs are met and expectations exceeded.
Project Management: Lead cross-functional teams to deliver successful implementation projects on time and within budget while maintaining high-quality standards.
Metrics Ownership: Develop, track, and report on customer success metrics, using data to drive improvements in service delivery and client satisfaction.
Strategic Planning: Collaborate with the CEO and other executives to define strategic initiatives that enhance customer experience and align with business objectives.
Stakeholder Communication: Maintain clear communication with internal teams and external stakeholders, providing regular updates on project status and addressing any concerns promptly.
Process Improvement: Identify opportunities for process enhancements within the implementation workflow to streamline operations and improve efficiency.
Risk Management: Proactively identify potential risks associated with customer projects and develop mitigation strategies to ensure successful outcomes.
Team Collaboration: Foster a collaborative environment across departments, including sales, engineering, and support teams, to ensure alignment on customer objectives.
Experience:
1-3 years in program or project management roles, preferably in a SaaS or technology-driven environment.
Skills:
Proven track record of managing complex projects with multiple stakeholders.
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent communication and interpersonal skills to effectively engage with diverse teams and clients.
Familiarity with Agile methodologies is a plus.
Ability to work in a fast-paced environment while managing competing priorities.
Sounds exciting? Apply at [email protected]. It may just be the next best decision you’ve ever made!
Top Skills
Agile Methodologies
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
The Systems Administrator will manage cloud infrastructure and enterprise endpoints, ensuring system stability and security. Responsibilities include supporting cloud operations, endpoint management, and incident response alongside cross-regional collaboration.
Top Skills:
Active DirectoryAutomoxAWSAzureBashChrome OsEntra IdGCPGoogle Admin ConsoleGoogle WorkspaceJAMFmacOSMicrosoft IntuneOktaPowershellPythonSlackWindowsWorkspaceoneZoom
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
The Senior Software Engineer will automate tests for web-based and mobile applications, ensuring high-quality releases and driving improvements in processes and standards across the organization.
Top Skills:
.Net CoreAppiumAWSAzureC#GCPMstestNunitSelendroidSQLXunit
Artificial Intelligence • Consumer Web • Edtech • HR Tech • Information Technology • Software • Conversational AI
Negotiate and manage customer contracts, draft legal documents, ensure compliance, and collaborate with internal and external teams on contract terms.
Top Skills:
PeoplesoftSalesforceWord
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
