Program Manager-Field Insights

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We are looking for a Program Manager- Field Insights.   You will report on customer engagement, sales strategies, and operational insights to optimize business operations. Working with Demand Planning Team to provide field insights and CSAM triage management for our premium customers.  In this role you will work with multiple teams to create and develop reports and analytics.  In this role you will Interface with the Sales Team, noting incoming demand, helping to manage customer escalations as it relates to capacity.  

Requirements: 

• 8-10 Years of experience with Data Analysis, CRM Data, Sales Pipeline, Motion Cycle and Azure. prior or relevant work experience.
• Bachelor's Degree 
• CSAM triage management experience.
• Cross Collaborative, Technical and Business needs translating both ways to be accommodated from a capacity perspective.   
• Presenting a capacity summary on the region and the "hot" issues within certain regions in the field. 

Responsibilities:

• Interface with clients on technical and business issues from project initiation through delivery.
• Drive program/project schedules and status report.
• Create and/or review multiple functional specifications that will be used as tools in making decisions as to how the product or service will be implemented.
• Provide Product Managers & Product Unit Managers with technical and/or analytical information.
• Organize cross functional activities ensuring the program/project is completed on schedule and within budget constraints.

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $130,000 - $138,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. 

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected] 

Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave
• Opportunities for professional growth and development

Location: Remote