Program Manager of Employee Technology Support

Key Responsibilities:

• Lead planning, execution and delivery of projects within Employee Technology (e.g. endpoint upgrades, application rollouts, device management changes, etc.)
• Ensure projects are delivered on time, within scope and budget and aligned to business priorities
• Maintain project documentation, track milestones, and manage risks and dependencies
• Coordinate across technical and functional teams including Service Desk, Infrastructure, End-User Computing and Cloud Workspace engineering teams
• Conduct user needs assessments and pain point analyses through interviews, workshops and surveys
• Translate business and user requirements into documentation for technical teams, using JIRA
• Draft clear, concise and compliant communication materials for user groups
• Collaborate with Compliance and Legal teams to review and approve end-user messaging, where required
• Partner with Morningstar Central Technology, Information Security and Compliance functions to ensure solutions are secure, compliant and aligned with standards

Preferred Qualifications

• 6-10 years of experience in Program/Project/Product Management associated with Product Development or Technology Support functions
• Experience working in or with regulated industries (e.g. Credit Ratings, Financial Services) is preferred
• Proven experience in business analysis and stakeholder management
• Strong written and verbal communication skills, especially in translating technical content to business-friendly language

Morningstar is an equal opportunity employer.
About Us
Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world.
Morningstar DBRS empowers investor success by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers' needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-forward approach, and exceptional customer service.
Morningstar DBRS is the next generation of credit ratings.
If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we've found that we're at our best when we're purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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