Cedar’s group unit, IBS Intelligence (www.ibsintelligence.com), for over 30
years, has been the definitive source for independent, research, news-analysis
and advisory specialized in Financial Technology markets globally.
Headquartered in the UK with offices around the world, IBSI has an integrated
offering which includes a comprehensive research portfolio, an active news
platform, a range of value-added-services, and the iconic IBS Journal, which
has been a key publication for the overall financial services industry
globally. This strong financial technology proposition also adds immense value
to the technology consulting practice of Cedar, where clients appreciate
in-depth research offerings on their industry from IBS Intelligence. For more
information, please visit the IBS website.
Cedar Ventures, a Seed/Venture Capital effort focused on the Consumer
and FinTech space, and the CedarIBSI FinTech Lab, an accelerator in the
heart of Dubai’s Internet City that is aimed at bringing financial technology
firms and banks in the GCC to work together.
We are seeking a dynamic and experienced Program Manager – CRM to
lead and drive large-scale CRM transformation programs for our banking clients.
The ideal candidate will bring deep domain expertise in the banking
sector, coupled with hands-on experience in MS Dynamics CRM or Oracle
CX implementations. This is a high-impact role for a young,
energetic leader who thrives in a fast-paced, client-facing
environment.
- Lead
end-to-end CRM program delivery for banking clients, ensuring alignment
with business goals and timelines.
- Manage
stakeholder expectations, project governance, and cross-functional teams
across geographies.
- Drive
CRM solution design, rollout strategy, and change management initiatives.
- Collaborate
with internal and external teams to ensure seamless integration with
banking systems.
- Monitor
project KPIs, budgets, and risk mitigation plans.
- Provide
thought leadership and contribute to CRM practice development.
- We have offices in global cities, and many projects presently executed
in the Asia/Middle East region.e development.
Competencies
Technical:
- Strong understanding of the BFSI industry
- Good appreciation of both traditional and emerging financial
technology areas
- Experience working in a consulting environment or managing
multi-country CRM implementations.
- Demonstrated ability to lead young, diverse, and high-performing
teams
Soft skills:
- Excellent communication and inter-personal skills
- Strong global orientation with an excitement to interact with Cedar
and IBSI’s multi-cultural teams
- Execution and solution-focused
- Highly organized and detail-oriented
- Good problem-solving skills
- Ability to multi-task across activities along
with different teams.
- 10+ years of experience in
IT program management with a strong focus on CRM solutions.
- Proven track record of MS
Dynamics CRM or Oracle CX rollouts in the banking
domain.
- Strong understanding of banking
processes, customer lifecycle management, and regulatory compliance.
- Excellent stakeholder management,
communication, and leadership skills.
- PMP
/ Prince2 / Agile certifications are a plus.
Interested
candidates with relevant experience to share their CVs with [email protected]
