Provide 2nd-level production support and troubleshooting for enterprise web applications, gather performance metrics, perform deployments and server builds, participate in on-call rotations, identify process improvements, evaluate tooling, and oversee small projects.
Location: Bangalore
Experience: 10+ Years
The Value You Deliver
- You should be providing 2nd level support for identification and communication of environment/ application problems
- Assisting and gathering performance and availability metrics
- You need to Identify potential process improvements, and opportunities to streamline procedures
- Investigating potential new tools to reduce triage time and improve results
- You should carry out Application deployments and new server build outs.
- Overseeing small projects as both an individual contributor and as a team player
- You need to assist in on-going environment validation tasks
- You should participate in oncall rotations
The Skills that are Key to this role
Technical
- Ability to demonstrate through 8-12 years of work experience like knowledge on troubleshooting enterprise web applications, including configuration issues, in a Unix/Linux environment with Apache, Nginx , Tomcat .
- Working knowledge of AWS cloud platforms
- Working knowledge of Docker Container, Kubernetes is must
- A working knowledge of Jenkins is must
- A working knowledge of DataDog & Splunk is must .
- A working knowledge of python .
- Good working knowledge on ITIL processes like Incident management, Change management etc.,
- Demonstrated ability to ask the right questions to get to the bottom of issues, to identify root cause
- Skilled at balancing project work with interrupt-driven tasks and re-evaluating priorities frequently based on new information
- You should be able to prioritize issues for resolution, hold or escalation
- Tenacious and good with follow-through, recognizing things that need to be done and pushing self and others to achieve goals.
- Ability to learn new technologies on the job in a fast-paced environment
Behavioral-
- Good communication (written and verbal) and interpersonal skills.
- Positive relationship management and good facilitation skills.
- Passion for excellence and a desire to learn and to improve support strategies, processes, and procedures.
- Must be adaptable to change, work well under pressure, and be able to multi-task, while maintaining a positive outlook.
- Strong problem solving and troubleshooting skills.
The Skills that are Good to Have for this role
- Knowledge of Ansible, Terraform, Opentofu
- Knowledge of Load balancing tools like F5, AVI, log mining tool like Splunk. CD tool like uDeploy
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