The Product Support Specialist investigates complex customer issues, provides troubleshooting and support, and collaborates with various teams to resolve technical problems using the Board platform.
Board is the most trusted Agentic Planning Platform, combining business context, Continuous Planning, and efficient enterprise AI to deliver confident, aligned, and faster decisions. Board connects enterprise data and external signals with planning models, domain expertise, and scenario modeling, enabling governed AI to understand, reason, recommend, and support action.
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
Board is looking for a highly analytical and self-motivated Product Support Specialist (L3 Analyst) to join our team on an early morning Indian shift (4:30 AM to 1:30 PM IST). Reporting to the L3 Product Support Team Lead, you will work alongside our customers and business partners to enable their success using the Board Platform.
As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally. You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem solving.
Level 3 is in charge for investigations of complex incidents happening to our customers. These issues can occur both on the front-end/back-end components and requires a deep knowledge of the Board platform to carry on any troubleshooting and resolution activity.
Core responsibilities:
Requirements:
Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
Board is looking for a highly analytical and self-motivated Product Support Specialist (L3 Analyst) to join our team on an early morning Indian shift (4:30 AM to 1:30 PM IST). Reporting to the L3 Product Support Team Lead, you will work alongside our customers and business partners to enable their success using the Board Platform.
As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally. You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem solving.
Level 3 is in charge for investigations of complex incidents happening to our customers. These issues can occur both on the front-end/back-end components and requires a deep knowledge of the Board platform to carry on any troubleshooting and resolution activity.
Core responsibilities:
- Investigating issues raised by Board users while using mission critical solutions
- Work on open product related cases while focusing on root cause analysis and troubleshooting
- Communicate with customers via email, calls, and ticketing platform on a daily basis
- Regularly communicate progresses and statuses of investigations and fixes to several stakeholders
- Research and document issues as Knowledge Base articles
- Attend and support implementation projects onsite when required
- Collaborate with different Board teams, such as Software Development, Professional Services, Pre-Sales and Sales Consultants to resolve highly complex technical issues related to solution deployment
- Meet Board's Premium Support obligations to customers and ensure adherence thereto
Requirements:
- Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field
- Previous experience with SaaS and Enterprise Performance Management (EPM) software preferred
- Proven experience working in a customer support role using a case management platform
- Experience with Client/Server Operating Systems and Cloud solutions
- Knowledge of Network Management advantageous
- Familiarity with SQL and ODBC data source connections will be a plus
- Quick learner with the ability to understand and learn complex systems communicating with different stakeholders
- Ability to work against tight deadlines within an exciting environment
- Strong skills and passionate in critical thinking, decision making, problem solving, and attention to details
- Excellent written and verbal communication skills
- Proficiency in English
Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
BOARD International Mumbai, Maharashtra, IND Office
13th Floor, Marathon Icon, Off. Ganpatrao Kadam Marg, Opp. Peninsula Corporate Park, Lower Parel-West Pincode-400013, Mumbai, India, 1305
Similar Jobs
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develop scalable Java and microservices-based applications, contribute to architecture and technical design, write automated tests, apply secure coding practices, optimize performance, support production systems, troubleshoot issues, participate in code reviews, research technologies, and collaborate with stakeholders in an Agile environment.
Top Skills:
Agentic WorkflowsAgile ScrumAi-Assisted ApplicationsApache KafkaAutomated TestingAutonomous AgentsCi/CdCloud ComputingIntegration TestingJ2EeJavaJpaMicroservicesRestful Web ServicesSpringSpring BootTest-Driven DevelopmentUnit Testing
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Provide L2/L3 production support for financial products and services, troubleshoot application and data issues, manage incidents and service requests, perform root-cause analysis, communicate resolutions, maintain knowledge resources, and collaborate with development teams on production fixes and improvements. The role supports global offices during the US night shift and requires strong technical troubleshooting, SQL, application monitoring, and stakeholder communication skills.
Top Skills:
.NetAWSBmc RemedyCa Service DeskJavaScriptJIRANew RelicPythonRdbmsRedmineServicenowSplunkSQL
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Develops advanced statistical models and custom analyses using analytics tools to guide client decision-making. The role communicates findings through presentations, builds client relationships, provides project updates, creates deliverables, implements solutions, and mentors Associates. Candidates need a quantitative academic background, programming or analytics-tool proficiency, strong communication skills, and up to three years of relevant experience.
Top Skills:
Database SystemsHadoopJavaExcelPythonRSASTableauVBAVisual Basic
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
