Product Owner, Learning Management Platform

About the Role:

Grade Level (for internal use):

12

The Role: Product Owner - Learning Management Platform

The Team:

Our team is a dynamic group of professionals dedicated to enhancing the learning experience across the organization. We value collaboration, innovation, and a commitment to continuous improvement. Our team is known for its supportive culture and a shared goal of driving excellence in learning management solutions.

What's in it for you:

We are seeking a detail-oriented and results-driven Product Owner to oversee the stability, data integrity, and performance optimization of our Learning Management Platform (LMS). This role will focus on ensuring platform availability, data accuracy, and troubleshooting, while also fostering strong partnerships with HRIT teams for integrations, file feeds, and system-level enhancements. A key responsibility will be troubleshooting and resolving reporting and data issues for content administrators to ensure smooth platform operations and user satisfaction.

Responsibilities and Impact:

• Define and communicate the product vision, roadmap, and strategy for maintaining and optimizing the Learning Management Platform, with a strong focus on data integrity, platform availability, and troubleshooting.

• Collaborate closely with cross-functional teams, particularly HRIT, to ensure seamless integrations between the LMS and other systems (e.g., HRIS, CRM), and manage critical file feeds to support consistent data flow and synchronization.

• Troubleshoot and resolve platform-related issues, including reporting and data discrepancies, to ensure content administrators can access accurate information and generate reliable reports.

• Provide dedicated support for reporting needs, assisting content administrators in creating, customizing, and interpreting reports to ensure they meet business objectives and provide actionable insights.

• Establish strong partnerships with HRIT teams to develop and maintain integration strategies, ensuring smooth data transfer between the LMS and other enterprise systems.

• Oversee the management and accuracy of platform data, ensuring that all data processes, including file feeds and integrations, are functioning correctly and free from errors.

• Prioritize and manage platform issues related to integrations, reporting, data feeds, and system functionality, addressing them proactively to avoid disruptions to platform users.

• Provide support to content administrators by troubleshooting issues with course data, reporting discrepancies, and ensuring content is integrated and maintained at high quality standards.

• Collaborate with learning content owners to ensure content is integrated correctly, maintained at high quality standards, and aligned with business objectives.

• Monitor platform performance and user feedback, analyzing data to drive improvements in functionality, integration, and platform usability.

• Ensure that the LMS is compliant with relevant industry regulations and data privacy standards, working with HRIT and other stakeholders as needed.

• Build and maintain relationships with external support vendors, ensuring that SLAs are met and that platform performance issues are resolved quickly and effectively.

• Stay informed about emerging industry trends, best practices, and technologies in learning management, integrations, and data flow to continuously enhance the platform’s capabilities.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience).

• Proven experience as a Product Owner, Product Manager, or similar role, with a focus on Learning Management Systems, integrations, and data management.

• Strong understanding of LMS architecture, data integrity best practices, platform availability, troubleshooting, and reporting.

• Experience working in close collaboration with HRIT or similar IT teams to manage integrations, file feeds, and system-level solutions.

• Proven experience troubleshooting reporting and data-related issues, especially for content administrators, ensuring that accurate, reliable data is available for decision-making.

• Excellent communication and collaboration skills, with the ability to build effective partnerships with HRIT, learning content owners, and external vendors.

• Strong analytical skills, with the ability to make data-driven decisions and troubleshoot complex platform issues.

• Familiarity with agile methodologies and product development cycles.

• Familiarity with HRIS platforms such as Workday

Additional Preferred Qualifications:

• Certification in Product Management or Agile methodologies.

• Experience with integrations between LMS and other enterprise systems (e.g., HRIS, CRM) and managing file feeds.

• Knowledge of troubleshooting integration-related issues, reporting problems, and managing large-scale data processes.

#LI-CBS

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

10 - Officials or Managers (EEO-2 Job Categories-United States of America), HUMRES103.2 - Middle Management Tier II (EEO Job Group)