Product Owner II- Telecom BSS

• Prepare for and actively participate in PI Planning.
• Work closely with Product Management and key stakeholders to understand, clarify, and shape candidate features.
• Collaborate with Technical Leads and other Product Owners on cross-team initiatives.
• Develop business use cases, support Level 0 estimations, and help define MVP scope.
• Provide clear context around functional and non-functional requirements, dependencies, risks, and priorities.

• Own the team backlog and translate product requirements into well-defined user stories with clear acceptance criteria.
• Continuously refine and reprioritise the backlog to maximise customer and business value.
• Actively guide the development team through clarifications, Q&A, and trade-off decisions.
• Support exploratory testing and other validation activities as needed.
• Formally accept completed stories and lead sprint demos with the team.

• Groom and manage the defect backlog.
• Partner with Client Services and other external teams to ensure effective prioritisation and timely resolution of defects.

• Maintain strong awareness of customer implementations and real-world usage patterns.
• Liaise with Services, Managed Services, and where possible, customers, to deeply understand the intent behind Product Management requests.
• Use customer and operational insights to inform prioritization and design decisions.

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent practical experience).
• 5+ years of experience in an agile product development environment, building complex, scalable applications.
• Experience in Telecom BSS domain
• Strong experience as a Product Owner delivering features end-to-end.
• Proven experience authoring clear functional requirements and acceptance criteria.
• Active participation in test design, validation, and feature readiness to ensure high quality releases.

• Product Ownership & Decision-Making: Strong ownership mindset with the ability to make informed, timely decisions in ambiguous situations.
• Telecom BSS Domain Expertise: Strong industry experience in telecom BSS, with the ability to translate complex domain concepts into actionable product requirements.
• Analytical Thinking: Ability to break down complex business problems and high-level solutions into deliverable increments.
• Communication & Collaboration: Proven ability to clearly communicate complex ideas and drive shared understanding across cross-functional teams.
• Negotiation & Influence: Ability to negotiate trade-offs and align multiple stakeholders toward balanced, value-driven outcomes.
• Agile Delivery: Strong experience working in agile product development teams delivering scalable, high-performance systems.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

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Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.