As a Product Manager for Zendesk Data Platform (ZDP), you’ll help design and deliver core data services and capabilities used across Zendesk’s product and analytics teams. Working with talented engineers and stakeholders, you’ll build tools, processes and foundational data assets that unlock trusted, accessible data for thousands of internal users. Your work will streamline data access, enhance metadata management, and remove bottlenecks from critical workflows.
You’ll thrive on being proactive about solving customer problems, managing competing priorities, and collaborating with colleagues in ED&A, product analytics, and business operations. You’ll have an outsized impact on the backbone of Zendesk’s data-driven decision-making.
ResponsibilitiesTranslate business and technical needs into clear product requirements and stories
Manage day-to-day product operations, from prioritizing data asset requests to stakeholder comms
Own and improve data access, metadata, and service request processes
Collaborate with engineering to scope, deliver, and iterate on curated data assets
Communicate and document processes, user guides, and success stories for stakeholders
Analyze platform KPIs and user feedback to inform roadmap priorities
Experience in product management or a closely related field (analytics, data ops, data stewardship)
Familiarity with cloud-based data platforms and data lifecycle
Ability to clarify ambiguity and drive alignment across non-technical analyst users and technical teams
Strong communication, collaboration, and self-organizational skills
Demonstrated initiative in solving process or workflow problems
Bachelor’s degree in a technical or analytical field, or equivalent practical experience
2+ years experience in product management, project management, or related roles
Proficiency with SQL or other data query tools
Exposure to agile development and cross-team collaboration
Preferred Qualifications
Experience with Snowflake, AWS, or similar cloud data environments
Experience at a SaaS company or in customer experience platforms
Experience working with distributed, cross-geography teams
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
