Product Management Specialist VP

Job Description:

Job Title: Product Management Specialist

Location: Mumbai, India

Role Description

• We are seeking an experienced Product Manager to lead the development and rollout of our new best-in-class Know Your Customer (KYC) portal called dbWelcome globally.
• This strategic multi-year initiative aims to revolutionize the way our corporate and investment banking clients interact with the Bank for KYC-related activities, including new client adoption, new product extension, periodic reviews, and other critical KYC requirements.
• As a product lead, you will be responsible for defining and delivering a seamless, intuitive, and client-centric experience that exceeds our clients' expectations, positions customer onboarding as clear differentiator in winning clients and sets a new standard in the industry.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Develop and execute a comprehensive product vision and strategy for KYC portal (dbWelcome), aligned with the Bank's overall digital transformation goals and client experience vision
• Lead cross-functional teams, to design and implement comprehensive end-to-end KYC processes that meet regulatory requirements, achieve process efficiency targets, and prioritize customer experience
• Conduct extensive client research, interviews, and feedback sessions to inform product requirements and ensure that the portal meets the needs and expectations of our clients
• Foster strong relationships with stakeholders from various functions, including ACO/ACO Support, KYC Ops, Legal, Marketing, Compliance and IT, to ensure alignment and successful project execution
• Collaborate with stakeholders to define and prioritize product features, create business cases, and develop product roadmaps
• Collaborate with cross-functional teams to map out and optimize the KYC journey, ensuring the voice of the client is represented in all developments and discussions.
• Work closely with the Technology team to ensure that the portal is built with the latest technologies and is scalable, secure, and compliant with regulatory requirements in all jurisdictions where the Bank operates
• Develop and maintain key performance indicators (KPIs) to measure client adoption, satisfaction, and portal effectiveness
• Identify and mitigate risks, and develop contingency plans to ensure timely delivery and successful rollout of the portal globally
• Foster a culture of continuous improvement, encouraging experimentation, learning, and iteration to enhance the client experience and portal functionality
• Communicate product plans, progress, and results to senior stakeholders across CB & IB
• Develop and coordinate marketing materials to promote dbWelcome and its features, collaborating with the marketing team to create engaging content that highlights its benefits.
• Take a proactive approach & hands-on approach, including conducting user testing, gathering client feedback, and implementing quick fixes to ensure the client portal remains user-friendly and meets the needs of our clients.

Your skills and experience

• Minimum 10 years of experience in product management, with a focus on digital products and client experience
• Expertise in user-centered design, human-centered design, or design thinking methodologies
• Proven track record of delivering complex, large-scale digital products that drive business growth and client satisfaction
• Experience in the financial services industry, preferably in corporate banking or a related field
• Strong understanding of KYC regulations, compliance requirements, and risk management principles
• Excellent communication, collaboration, and stakeholder management skills
• Strong analytical and problem-solving skills, with the ability to interpret data and inform product decisions

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.