Company overview:
TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
As TraceLink expands its portfolio of Agentic Business Solutions (ABS), the company is investing in how innovations are brought to market. The Product Launch Program Manager will play a central role in this effort, reporting to the Commercial Operations Director within the GTM Operations team. This role is responsible for driving the structure, coordination, and execution required to translate product innovation into fully market-ready solutions.
Operating at the intersection of Product, Product Marketing, Services, and Solution Consulting, this individual will establish how launches are planned and executed, ensure cross-functional alignment, and hold teams accountable to delivering complete, high-quality launches that enable commercial success.
Responsibilities (in order of importance)Own the product launch program, defining how TraceLink brings new solutions to market with speed, clarity, and consistency
Drive execution across Product, Product Marketing, Services, and Solution Consulting, holding stakeholders accountable at all levels, including senior leaders, to deliver against shared objectives
Build a structured, stage-gated operating model by working backward from strategic launch goals into clear plans, milestones, and decision points
Define and enforce readiness standards to ensure every solution is fully prepared for customer-facing teams, enabling effective selling, customer adoption, and customer impact
Continuously improve how work gets done by challenging assumptions, simplifying where possible, and raising the standard for execution
2–5+ years of experience in Program Management, Product Operations, or GTM/Commercialization roles within a SaaS or technology environment
Experience collaborating across multiple teams such as Product, Marketing, Sales, or Services
Strong project management skills with the ability to manage complex initiatives and multiple stakeholders
Ability to break down large, complex goals into clear, actionable steps
Confident communicator who can effectively influence stakeholders, including senior team members
Highly organized with strong attention to detail and follow-through
Experience building processes or operating models
Experience using data or tracking mechanisms to monitor progress and improve execution
Proactive user of AI tools, regularly experimenting with new ways to improve productivity, problem-solving, and execution
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