Process Manager

Role Overview:

We’re looking for a seasoned Senior Test Lead to drive our testing strategy, lead a team of QA engineers, and ensure the delivery of high-quality software products. You’ll be instrumental in defining test plans, mentoring junior testers, and collaborating with cross-functional teams to uphold engineering excellence.

Key Responsibilities:

• Lead end-to-end testing efforts across multiple projects and platforms
• Define and implement test strategies, plans, and automation frameworks
• Collaborate with development, product, and DevOps teams to ensure seamless integration and deployment
• Mentor and guide junior QA engineers, conduct code reviews and knowledge sharing
• Own defect management and ensure timely resolution of issues
• Track and report quality metrics, test coverage, and release readiness
• Evaluate and onboard new testing tools and technologies

Required Skills & Experience:

• 8-10 years of hands-on experience in software testing (manual + automation)
• Strong knowledge of QA methodologies, tools, and processes
• Proficiency in automation tools like Selenium, TestNG, JUnit, or similar
• Experience with CI/CD pipelines and version control systems (e.g., Jenkins, Git)
• Excellent communication, leadership, and problem-solving skills
• Exposure to Agile/Scrum environments

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.