Process Improvement - Associate

Job Description
We are currently seeking qualified individuals who can work with Process Intelligence senior management to identify opportunities to transform businesses (e.g., drive efficiencies, improve the customer experience, reduce risks, etc.).
Job Responsibilities:

• Own aspects of the engagement, but collaborate as part of a larger project team
• Conduct interviews and side-by-sides with clients and map out current / future state processes
• Analyze Data from various sources utilizing Statistical concepts and Compile presentations and present findings in a clear and concise manner to senior leadership
• Support engagements that drive Quality, Cost, Productivity, Service and Product Delivery projects
• Drive end-to-end process redesign and performance improvement through the identification and elimination of waste (non-value added activities)
• Build organizational capability through strong relationships with internal clients and team members
• Identify key metrics aligned with client initiatives to help establish baselines and estimate appropriate targets.

Required qualifications, capabilities and skills:

• Bachelor's degree from a competitive school, demonstrating a strong academic and extracurricular track record
• 8+ years of relevant industry experience
• Understanding of and/or experience with Agile software development is a plus, but not required
• Experience working with Robotics, Machine Learning and other emerging technologies would be ideal
• Experience in financial services, operations, strategy and consulting highly preferred
• Formal LEAN and Six Sigma training a plus, or demonstrated excellent problem solving and communication skills
• Ability to travel as needed (e.g., ranges of 25% to 50%; will vary by project)
• Project & client management skills - Candidate must be able to scope projects, create workable project plans and execute on such plans. The Associate will be staffed on multiple projects simultaneously, so the ability to balance competing priorities and appropriately set expectations is key. Candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on projects. Collaboration with business partners will be critical to ensuring successful project delivery.
• Problem solving & analytical skills - Candidate must demonstrate problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues. Should have ability to gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations.
• Communication and influencing skills - Candidate must Possess Excellent written and oral communication skills
• Teamwork skills - Candidate must be flexible in his/her work style and be able to work with stakeholders and colleagues at all levels. Exceptional facilitation skills with ability to bring teams to consensus
• Must have excellent skills with MS Excel, PowerPoint, Visio and other Microsoft Office applications.
• Personal traits - Candidate must be a results-focused, highly motivated, self-starter and has a passion for new technologies.
• Demonstrate a strong desire to learn new concepts, tools and business practices by taking direction from managers and senior consultants and following through on tasks and assignments.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.