Contact healthcare providers to obtain medical records, follow up on outstanding requests, verify documentation accuracy and completeness, update client systems, and communicate discrepancies. Maintain compliant records while meeting productivity, quality, and turnaround targets. Perform accurate data entry and document management, escalate unresolved issues, and support process improvement initiatives.
Responsibilities:
- Contact healthcare providers via phone, fax, email, or web portals to request medical records.
- Follow up on pending requests to ensure timely receipt of required documentation.
- Verify the completeness and accuracy of received medical records.
- Maintain detailed records of retrieval activities and status updates in client systems.
- Communicate with provider offices and internal teams regarding record status and discrepancies.
- Ensure compliance with HIPAA, client policies, and data privacy regulations.
- Meet daily productivity, quality, and turnaround time targets.
- Escalate unresolved issues, missing records, or provider concerns as appropriate.
- Perform data entry and document management activities with a high level of accuracy.
- Support process improvements and operational initiatives as required.
Similar Jobs
Automotive
Process invoices for expenses, parts, prototype vehicles, and fixed assets. Validate invoices against purchase orders and contracts, resolve discrepancies and disputes, meet processing KPIs and SLAs, manage vendor queries, coordinate with internal stakeholders, follow controls, support audits, and identify process improvements and automation opportunities.
Top Skills:
MS Office
Healthtech
Processes emails, authorization edits, medical records, mailouts, faxes, PDF images, and document-type verification. Requires accurate technical documentation, strong written and verbal communication, problem-solving, multitasking, and autonomous work.
Healthtech
Reviews AI-generated medical document summaries for accuracy, completeness, medical terminology, and alignment with client or underwriter specifications. Edits and formats reports, meets turnaround and quality targets, escalates ambiguous outputs, and collaborates with QA and team leads to resolve recurring issues. The role requires strong attention to detail, medical documentation knowledge, communication skills, and the ability to work effectively in a fast-paced, team-based environment.
Top Skills:
Ai Tools
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
