Lead a cross-functional team to enhance customer experience through automation and AI/NLP solutions, while mentoring engineers and influencing product strategy.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.
As a Principal Software Engineer, you’ll lead a cross-functional team to build and scale Spreetail’s Customer Experience offerings to improve customer retention, decrease various leakages in returns/refunds, and increase automation of very manual processes. You’ll influence product, strategy, and tech direction, and collaborate with executive stakeholders in Merchandising, Supply Chain, Brand Management, and Customer Experience.
How you will achieve success:
- Build and lead a high-velocity engineering team that owns P&L outcomes.
- Hire and mentor younger engineers, scaling capability across CE tech.
- Deliver AI/NLP solutions (e.g., summarizing multi-thread email threads, classifying tickets) and partner with CE leadership to cut associate handling time by half or more.
- Own returns process automation (triggering WH actions, partial refunds, replacement flows) and scale prototypes into production-ready systems using automation tools (including low-code solutions).
- Be accountable for $X–$XXM GMV or EBITDA outcomes.
What experiences will help you in this role:
- 8+ years of engineering experience with at least 2 years in an engineering leadership capacity.
- Strong backend/systems background and full-stack experience (Python, React, Django frameworks).
- Applied NLP experience preferred.
- Experience with CRM (Zendesk, Salesforce) or B2C/eCommerce helpful.
- Comfortable with fast ramp-up, ambiguity, and full ownership of outcomes.
This is a remote position and requires candidates to have an available work-from-home setup
Desktop/Laptop system requirements:
- 4th generation or higher, at least Intel i3 or equivalent processor;
- at least 4GB RAM;
- Windows 10 and above or MAC OSX operating system
- You are required to provide your own dual monitors
A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)
PC Headset
A high-definition (HD) external or integrated webcam with at least 720p resolution.
Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.
#LI-Remote
Top Skills
Django
Python
React
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What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
