Principal Insights Analyst

Posted 17 Days Ago
Be an Early Applicant
Remote
7+ Years Experience
Software
The Role
The Principal Insights Analyst will analyze risk and churn metrics to improve retention and upsell strategies. Responsibilities include building dashboards, reporting analytics, providing recommendations, and collaborating with teams to maintain data hygiene and support business cases.
Summary Generated by Built In

The Principal Insights Analyst is responsible for the regular insights around risk and churn in the business. This individual will be responsible for building and maintaining dashboards that serve as leading indicators of success for our CX leaders, across Gainsight and SFDC. They will improve the self-serve capabilities and reduce time delivering reports, providing more time for insights and action.

Essential Duties and Responsibilities

  • Aggregating data across various sources to present visually appealing dashboards that support our CX leaders in improving goals for retention and upsell.
  • Delivers the monthly churn and risk reports, adding insightful recommendations for the leaders to take action with their teams.
  • Supporting leaders with ad hoc requests for analysis to support their business cases and presentations.
  • Engaging closely with QA on data where needed and looking for ways to incorporate AI/Automation to reduce manual work in this area.
  • Aligning with Rev Ops and Finance to ensure we are all maintaining the same data hygiene and logic.

Minimum Required Qualifications

  • Bachelor’s degree. Experience in an analytics role at a large SaaS business will be considered in lieu of degree.
  • Experience working with Salesforce CRM 
  • Demonstrated Experience working with business intelligence tools including Power BI, Tableau and Domo 
  • Experienced in stakeholder management and stakeholder communications.
  • Able to articulate complex concepts in a clear and concise manner.
  • Experience working in a highly collaborative, dynamic, and team-oriented work environment.
  • High level of general technical understanding.
  • Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors.
  • Proficient in MS Office (primarily Excel)

Top Skills

Domo
Power BI
Salesforce
Tableau
The Company
HQ: Chicago, IL
2,736 Employees
On-site Workplace
Year Founded: 1867

What We Do

Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.

Jobs at Similar Companies

CrowdStrike Logo CrowdStrike

Regional Sales Manager, Major Accounts (Remote, DEU)

Cloud • Information Technology • Sales • Security • Cybersecurity
Remote
Germany
10000 Employees

CrowdStrike Logo CrowdStrike

Technical Support Engineer - Weekend Coverage (Remote, MEX)

Cloud • Information Technology • Sales • Security • Cybersecurity
Remote
México
10000 Employees

CrowdStrike Logo CrowdStrike

Specialist Sales Manager, NG SIEM

Cloud • Information Technology • Sales • Security • Cybersecurity
Mumbai, Maharashtra, IND
10000 Employees

CrowdStrike Logo CrowdStrike

Specialist Sales Manager, NG SIEM

Cloud • Information Technology • Sales • Security • Cybersecurity
Delhi, Connaught Place, New Delhi, Delhi, IND
10000 Employees

Similar Companies Hiring

Dynatrace Thumbnail
Software • Information Technology • Cloud • Big Data Analytics • Big Data • Automation • Artificial Intelligence
Waltham , MA
4700 Employees
Enfusion Thumbnail
Software • Fintech • Financial Services
Chicago, IL
1100 Employees
Snap Inc. Thumbnail
Virtual Reality • Software • Mobile • Machine Learning • Cloud • Artificial Intelligence • App development
Santa Monica, CA
5000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account