The Premium Support Specialist provides technical assistance and support for Board's planning solutions, ensuring customer satisfaction and improving applications.
At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
We are currently looking for a Premium Support Specialist to join our team on an early morning Indian shift (4:30 AM to 1:30 PM IST).
In this role, you will be accountable for providing assistance on a range of Planning Solutions developed for some of Board’s key accounts.
The Premium Support team plays a pivotal role in Board’s Customer Success strategy by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals.
Key Responsibilities and Objectives:
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
We are currently looking for a Premium Support Specialist to join our team on an early morning Indian shift (4:30 AM to 1:30 PM IST).
In this role, you will be accountable for providing assistance on a range of Planning Solutions developed for some of Board’s key accounts.
The Premium Support team plays a pivotal role in Board’s Customer Success strategy by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals.
Key Responsibilities and Objectives:
- Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions.
- Participate in extensive knowledge transfer processes between delivery and maintenance teams.
- Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems.
- Identify areas for improvement in existing applications.
- Work closely with the Board Product team by relaying Customer and market feedback.
- Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform.
- Provide Reactive support for existing customers if/when questions/issues in their existing application arise.
- Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field.
- Experience with EPM and Planning tools is preferrable.
- Previous Support or Consulting experience within Supply Chain, FP&A or Retail planning
- Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial.
- Exposure to multi-dimensional or OLAP technology preferred.
- Knowledge of SQL advantageous.
- Great de-escalation skills and capacity to work in very tight time frames.
- Strong troubleshooting, root-cause analysis and reverse engineering capacity.
- Ability to grasp elaborate business requirements and translate those into solutions within the Board platform.
- Excellent written and verbal communication skills.
Similar Jobs
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The INFOR WFM Coordinator provides support for the INFOR Time & Attendance system, managing user access and ensuring accurate time capture and payroll integration. They assist with configuration, training, and compliance while coordinating projects and user support.
Top Skills:
HrisInfor Time & AttendanceExcelMvsWordWorkday
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The Technical Product Owner will lead complex projects, manage vendor relationships, and optimize SAP and IT systems to meet business needs, collaborating with regional teams and ensuring effective solutions.
Top Skills:
BiData AnalyticsPowerappsSap Ecc
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Develop and execute automated test scripts for software functionality, performance, and data accuracy, focusing on ETL and data warehousing. Collaborate with teams to enhance automation frameworks and perform thorough testing, debugging, and documentation of results.
Top Skills:
AppiumAthenaAzureCicdCucumberDatabricksDevOpsEtl TechnologiesGCPInformatica CloudJavaJenkinsJunitPythonRedshiftSeleniumSparkSQLTestng
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
