Summary: The candidate will have a demonstrated subject matter expertise in physical security technology and a strong track record in customer service and project management. This role will develop and implement global physical security standards in coordination with Gartner’s regional security managers. The role will also liaise with Gartner’s Real Estate team to improve the associate experience in our workplaces while maintaining Gartner’s security standards. The ideal candidate will possess the ability to work with minimal supervision, be exceptionally well-organized, flexible, and enjoy the challenges of working on an entrepreneurial team. They must demonstrate a high level of professionalism and discretion in handling sensitive business information. They must also demonstrate a commitment to enabling Gartner’s business through sound risk management practices and possess a no-limits, customer-service mindset.
Key Responsibilities:
- Deliver remote service and support for access control, intrusion, CCTV, and other security systems.
- Support the installation of basic electronic equipment and supervise the installation, testing, and commissioning of new systems.
- Perform advanced troubleshooting, programming, and configuration associated with industry software packages, operating systems, and hardware.
- Promote, build, and maintain good customer relations.
- Work closely with multiple systems integrators to deliver consistently high-quality results across all regions.
- Stay informed about changes and new developments in products and technology, and apply the lessons learned to day-to-day operations.
- Attend and complete training programs as required to maintain skill level.
- Execute and coordinate preventative maintenance and repairs of security systems and equipment.
- Support security system equipment commissioning.
- Oversee the final testing and acceptance of security systems.
- Build and deploy training modules for users of Gartner’s physical security systems.
- Other physical security system duties as assigned.
Key Skills:
- +3 years of experience in managing the operation, installation, and maintenance of regional and/or global physical security systems.
- Experience as a Physical Security Program Manager for large, complex installations. Advanced knowledge and experience with the Security Integration Industry.
- Excellent project management skills are required, with the ability to work in a fast-paced environment. Candidates should have experience in prioritizing tasks effectively and working seamlessly across organizational boundaries.
- Ability to read wiring schematics, blueprints, and technical manuals.
- Experience with AutoCAD, Revit, BlueBeam, or other design tools.
- High ethical standards with proven ability to handle highly confidential and sensitive information; excellent judgment, and discretion.
- Ability to travel 20% of the time, with a valid passport
- Ability to work off-hours to support global security deployments
- Experience installing door strikes, magnetic locks, panels, power supplies, and other components of a mechanical nature.
Preferred Qualifications:
- Formal qualification(s) in electrical, engineering, or technical security field.
- 5+ years of experience in corporate security and workplace safety.
- Access Control and Video Surveillance industry certifications
- ASIS Physical Security Professional (PSP) or similar certification
- Located in commutable distance from Gartner’s Gurgaon office.
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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