Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer.
This joint venture will combine Prudential's global expertise in insurance and financial services with HCL Group’s experience in technology and healthcare solutions.
Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India’s first World Cup Victory!
Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience.
To partner with us in this mission, we are looking for a talented Sr. Specialist-Renewal Issuance to join our Customer Service team in Mumbai.
As a Lead, your typical week might include the following
- Participate in designing of customer renewal lifecycle journey basis the product features
- Conceptualize collection avenues and work with Persistency team to enable collection functionality across all touchpoints
- Work in close collaboration with technology organization in designing and delivering such tools/ solutions that would exceed customer and distributor expectations
- Become bridge between various business functions – Product, Technology, Underwriting, Claims, Finance, Compliance in designing seamless renewal payment options for Customers
- Own technology applications and ensure both business requirements and unit test are executed with efficacy
- Conceptualize and incorporate exception management process so that Service Delivery failures are identified and remediated before impacting Customer or the Distributor
- Work with agile and lean mindset by relying on technology for transaction management and focus on Customer and Distributor Value Preposition
- Implement process controls to avoid any kind of regulatory, reputational or financial breaches
You could be the right candidate if you
- Have a bachelor’s degree from a recognized institute
- Have solid foundation in Business Operations
- Have deep functional understanding of Technology and Digital solutions
- Have knowledge and experience in managing Retail Operations within Insurance domain
- Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions
- Able to think on your feet to navigate through the ecosystem and deliver solutions
- Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process
- Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers.
- Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing
- Have extensive experience in understanding financials and cost of operating the function
This could be the gig for you if you…
- Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas.
- Thrive in environments that celebrate co-creation and collaboration.
- Have strong technical knowledge on building scalable backend processes
- Are passionate about leveraging new age digital tools and technologies to transform customer experience.
- Like to work in a culture where everyone can see what others are doing
- Take help from others when stuck and encourage others when there are setbacks
- Take full responsibility for your team’s contribution output while thinking wing to wing across the organization; to solve for the customer.
- Have 4-7 years of total experience with at least 2+ years domain experience in any of these sectors: health, life, general insurance. Additional experience in insurance core systems, insure tech, health tech would be added advantage
What can make you extra special if you
- Have walked extra mile in solving business problems by adopting offbeat path
- Proven track record of exceeding Service level expectations from stakeholders.
- Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment.
- Be a team player who is goal orientated, committed, and an advocate and early adopter of change.
- A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions.
We are keen to listen to your story; doesn’t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly.
Location: Mumbai
If you think this is the one for you, drop in a line with your story at [email protected] We are eager to catch-up!
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
