Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer.
This joint venture will combine Prudential's global expertise in insurance and financial services with HCL Group’s experience in technology and healthcare solutions.
Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India’s first World Cup Victory!
Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience.
To partner with us in this mission, we are looking for a talented Lead, Operational Risk Manager to join our team in Mumbai.
Job Description – Lead, Operational Risk Management (Senior Manager)
Department: Risk Management
Reports To: Chief Risk Officer (CRO)
Location: Airoli, Thane
Role Overview
The Lead – Operational Risk Management is responsible for developing, implementing, and overseeing the operational risk management framework across the organization. The role ensures that operational risks are effectively identified, assessed, mitigated, and monitored in line with regulatory expectations and the company’s risk appetite. The incumbent will drive a proactive risk culture, strengthen internal controls, and enhance organizational resilience—particularly across policy administration, claims, technology, and distribution functions.
Key Responsibilities
Develop and implement the Operational Risk Management Framework (ORMF) aligned with Group guidelines and the company’s enterprise risk management policy.
Identify, assess, and monitor operational risks across all business units and support functions, ensuring alignment with organizational objectives.
Design and execute Risk Control Self-Assessment (RCSA) programs to evaluate control effectiveness and identify high-risk areas.
Implement incident and operational loss reporting mechanisms, perform root cause analysis, and track corrective and preventive actions.
Develop and monitor Key Risk Indicators (KRIs) and operational dashboards for timely risk escalation and management reporting.
Partner with business, IT, and distribution teams to embed risk ownership and ensure process-level control effectiveness.
Conduct independent operational risk reviews and thematic deep dives into key business processes and third-party relationships.
Establish and maintain a robust Business Continuity and Operational Resilience Framework to manage disruptions effectively.
Drive organization-wide operational risk awareness and training programs to foster a risk-aware culture.
Leverage automation and technology tools for risk data analytics, control testing, and centralized issue tracking.
Lead quarterly Operational Risk Committee meetings, presenting risk exposures, trends, and mitigation status to senior leadership.
Skills and Qualifications
CA/MBA - Finance
Professional certifications preferred (e.g., FRM, ORM, or equivalent).
8–12 years of relevant experience in operational risk management, preferably within insurance or financial services.
Proficiency in data analytics, risk reporting tools, and process mapping methodologies.
Excellent communication, stakeholder management, and problem-solving skills.
Key Competencies
Strategic Risk Thinking and Analytical Skills
Stakeholder Collaboration and Influence
Process Orientation and Attention to Detail
Governance and Regulatory Awareness
Leadership and Risk Culture Development
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
