The People Operations Specialist will manage employee lifecycle processes, optimize HR operations, resolve HR service tickets, and maintain HR records.
JOB DESCRIPTION
In this role, you'll be joining a customer-centric culture, ensuring our employees receive outstanding service and support through our new and growing people operations team. With a focus on HR service excellence, continuous improvement and optimising our technology, you'll be joining and helping shape a brand new team to deliver HR operational support.
This position is calling for a dedicated individual who will approach this role with a balance of service excellence, curiosity to learn more and a desire to ensure employees feel valued and supported.
This role offers a unique opportunity to gain a comprehensive understanding of a global HR Organisation, providing a solid foundation for career growth enabling you to develop valuable skills and insights that will pave the way for a future in HR.
RESPONSIBILITIES
QUALIFICATIONS
In this role, you'll be joining a customer-centric culture, ensuring our employees receive outstanding service and support through our new and growing people operations team. With a focus on HR service excellence, continuous improvement and optimising our technology, you'll be joining and helping shape a brand new team to deliver HR operational support.
This position is calling for a dedicated individual who will approach this role with a balance of service excellence, curiosity to learn more and a desire to ensure employees feel valued and supported.
This role offers a unique opportunity to gain a comprehensive understanding of a global HR Organisation, providing a solid foundation for career growth enabling you to develop valuable skills and insights that will pave the way for a future in HR.
RESPONSIBILITIES
- Process and support employee lifecycle transactions, including documentation and system approvals and updates.
- Identify opportunities to streamline and optimise HR processes and best practice improvements.
- Assists employees with their HR needs and administering HR programmes or policies. Coordination/administration of HR employee-related tasks.
- Manage and resolve ServiceNow HR service tickets, acting as Tier 2, ensuring timely and effective resolution within established SLA timeframes.
- Maintain and update HR records, ensuring accuracy, compliance, and confidentiality.
- Collaborate with cross-functional teams to support HR data integrity, audits, and compliance.
- Support audit processes by gathering documentation and ensuring adherence to compliance standards.
- Identify opportunities to streamline and optimise HR processes and best practice improvements.
- Participate in HR system testing.
QUALIFICATIONS
- University Degree in HR Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 1-3 years of Human Resources administration, generalist or HR shared services experience.
- Basic analytical skills and knowledge of HR and Organisational policies, procedures and processes.
- Great customer service and communication skills with exceptional attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proactive mindset with a focus on continuous improvement and operational excellence.
- Experience in HR administration or operations.
Top Skills
Servicenow
UL Solutions Mumbai, Maharashtra, IND Office
Mumbai, India
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
